Job Details

Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer competitive pay rates and a complete benefits package including medical, dental, vision, and life insurance, paid time off, retirement plans, employee discounts, an employee assistance program, and complimentary parking and meals.

Summary of Job Description

As a Banquet Set-Up you are responsible for ensuring the seamless execution of meetings and events by overseeing all aspects of room set-up, refreshment, and cleanliness. Your role plays a critical part in creating a welcoming and organized environment for guests to enjoy. From arranging tables and chairs to setting up equipment, you ensure that every detail is meticulously attended to. Your dedication to efficiency, personable demeanor, and professionalism contribute to the overall success of each event. Whether it's a corporate meeting, wedding reception, or special celebration, you play a key role in providing exceptional service and ensuring guest satisfaction.

The pay rate for this position is $17.60, and eligible for tips.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Education/Experience

• Minimum 6 months' experience in hotel, banquets, or events.
• High School Diploma or equivalent education required.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail-oriented and able to multi-task efficiently.
• Must be able to speak, understand, and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow-up, and organizational skills.
• Requires stretching, grasping, twisting, writing, standing, sitting, walking, repetitive motions, bending, stooping, squatting, climbing, listening, and hearing ability and visual acuity to fulfill tasks and assignments regularly.
• Use of PPE as needed for duty assigned and with the use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team.

Job Responsibilities

• Responsible for setting up and moving tables, chairs, linen, staging, rolling empty barbacks into place, furniture, and any other banquet/hotel equipment with proper use of equipment in a safe manner.
• Set up banquet rooms exactly as the BEO (banquet event orders) outlines and contract state: this includes chairs, tables, staging, set linen on tables, furniture, flooring, props, water stations, buffets, etc.
• Responsible for the breakdown, disposal, and storage of tables, chairs, linen, staging, furniture, flooring, boxes, trash, props, and any other banquet/hotel equipment and guest items upon completion of banquet catering functions.
• Complete closing duties including but not limited to:
  • Properly storing all reusable goods.
  • Cleaning all equipment as assigned.
  • Restocking all items for the next service or event.
  • Removing all dirty linen.
  • Restocking storage area with appropriate linen.
• Complete the breakdown after each function as assigned, ensuring the return of equipment and supplies to proper storage areas.
• Maintains care and cleanliness of all banquet equipment, function space, and work/back of the house service areas.
• Complete assigned projects by supervisors including cleaning, trash disposal, and vacuuming as part of regular duties.
• Linen set up on tables as well as stock the storage area.
• Set up equipment being rented on behalf of the client via contract.
• Set up banquet pop-up stations including pop-up tents, back bars, service, and busser stations.
• Adhere to all local fire regulations when setting events.
• Continually check to see that rooms are set in accordance with the BEO and organized properly for service.
• Keep meeting, event, and storage space clean and organized.
• Be present before and during events to assist with event changes and requests.
• Treat guests with courtesy, friendliness, and respect, and provide quick and responsive service.
• Perform cleaning and general maintenance duties of all banquet function rooms, equipment, and public areas.
• Notify management of any pertinent information related to shift activities and guests' requests.
• Communicates with and supports all staff to better serve the guests.
• Ensure all equipment is in operation order and all supplies are up to par.
• Report equipment that needs repair or supplies that need to be ordered.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas including all meeting, event, and hotel function space.
• Responsible for providing lateral service to any guests.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all AAA Four Diamond and Sheraton brand standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: ...@sheratonsandiegohotel.com.

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.