Job Details

As a Customer Service Representative. As Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances. Here are your primary responsibilities: - Answer incoming calls and empathize with the customer. - Respond to customer emails. - Schedule in-home service appointments with one of our trained Appliance Repair Technicians. - Effectively communicate with the customer to ensure they understand the appointment time and services needed. - Order and receive parts to ensure efficient use of company materials. - Enter data into the company software. To Succeed in this Role as a Customer Service Representative, Here's What You Need:Exceptional Customer Service: In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so t...Customer Service, Customer Service Representative, Representative, Customer Experience, Retail