Job Details

Axos Bank

Target Range:
$80,000.00/Yr. - $110,000.00/Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 12.5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job
This position is responsible for overseeing post origination routine and complex mortgage customer service events and managing a team of staff. This position involves researching and resolving escalated situations that might lead to litigation or provide specialized customer service. The incumbent must be knowledgeable in all areas of mortgage/consumer loan servicing and have experience in dealing with legal documents and the life of a loan. This position involves customer contact, internal and external interested party contact, banking centers, attorneys, title agencies and county recorders.

This position does NOT include daily payment or escrow processing, loss mitigation, or managing the primary customer service contact center though knowledge of these processes may be necessary to accurately assess the situation. It will include managing processes such as, but not limited to, insurance claim disbursements, holdback releases, customer-initiated PMI removal, cross and partial collateral releases, transfer of ownership, assumption requests, and successor-in-interest processing as examples.

The incumbent is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, training staff as needed, following policies and procedures as defined, as well as updating or creating policies and procedures as necessary. This role is accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. The incumbent operates within the Bank's risk appetite, achieves results by consistently identifying assessing, managing, monitoring and reporting risks of all types.

Responsibilities:

• Managing on-site and remote employees, some of whom may be overseas, and who are expected to prepare most of the routine items for your approval.
• Following, maintaining, and developing policies and procedures.
• Updating various workbooks and templates as needed.
• Responding to routine QC and audit requests.
• Completing staff performance reviews.
• Creating training material as needed.
• Knowing and keeping up to date with Fannie Mae, Freddie Mac, FHA, VA, and portfolio loan servicing requirements.
• Overseeing various post origination events pertaining to mortgages: Insurance claims, customer initiated PMI removal, Holdback releases, Cross and partial collateral releases, Transfer of ownership, Assumption requests, Successor-in-interest requests, SCRA requests, Escalated complex customer service matters that may require extensive research, and other various post origination matters.
• Designing and requesting reports through our reporting team as needed.
• Receiving and processing letters, phone calls, faxes and emails from customers, attorneys and affiliates. Obtaining and researching loan files and history transactions for required information, using alternate sources to complete research such as county house and tax assessor websites.
• Preparing CIF change requests according to document review or management request.
• Performing projects assigned by management.
• Ordering, maintaining, and returning loan files for the department.
• Reviewing and sometimes preparing letters to customers in coordination with legal for Trust approvals, LLC letters, Direction to Convey, Consent of easements, handling subsidy requests from different social programs, such as VA/County assistance and Section 8.
• Receiving Subordination requests, obtaining review documentation from new lender or our file, and submitting to management.

• Bachelor's degree or equivalent work experience.
• 3+ years' of banking work experience.
• Single-Family Rental (SFR) portfolio servicing experience.
• Management experience.

• Medical, Dental, Vision, and Life Insurance.
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year).
• HSA or FSA account and other voluntary benefits.
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan.
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading.

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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