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Head of Operations --- Team Leadership | Client Retention & Satisfaction | Business Development | Sales | Project and Program Management

As a Field Service Representative - supporting JSF, you will serve as the primary point of contact to resolve issues arising from integration and operation of LiftSystem components, providing technical guidance and advice in the evaluation of LiftSystem problems and to render technical assistance. The principle location will be at Marine Corps Air Station Miramar, CA.

Dream Big and Make an Impact

An exciting opportunity to maintain liaison between the Pratt & Whitney, Lockheed Martin, FRCE, and Rolls-Royce technical and logistical staff, elevating the availability of F35B operations through careful management of day-to-day operational issues.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars' worth of investments. We recruit engineers at all levels and in a range of disciplines. While we encourage specialization, we also offer freedom to cross-specialize and develop skills across a number of different areas.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Key Accountabilities:

• Be the initial point of customer contact for LiftSystem Action Resolution issues at MCAS Miramar. Provide assistance to Pratt & Whitney and government personnel on technical issues including LiftSystem/Aircraft interface issues, Lift System troubleshooting, LiftSystem maintenance, and logistic support. Maintain connectivity between Rolls-Royce management and key customers.
• Ensure that all operational events are captured and recorded in Maximo to support data gathering activities and transfer as necessary to meet the requirements of the program. Provide Pratt and Whitney onsite team with regular status updates, including closure statements and any corrective action as required.
• Review proposed engineering changes to minimize adverse impact on the product in the field. Provide regular status updates to onsite Pratt & Whitney representatives to ensure efficient coordination of planned changes.
• Maintain status on Rolls-Royce deliveries of flight hardware, modification kits, support equipment, containers, and spares, reporting any anomalies for resolution.
• Provide on-site Pratt & Whitney representatives with regular updates. Assist in interpretation and refinement of Rolls-Royce maintenance and repair instructions, referring issues for resolution to Rolls-Royce Engineering and logistic staff as required.
• Ensure TV and AR reporting are provided to Rolls-Royce, including issues relating to support equipment, and ensure Rolls-Royce office space, including IT and communications, are maintained through appropriate liaison with Rolls-Royce functional and project management.
• Support Fleet Operations senior leadership in executing Fleet Ops and JSF Program responsibilities.

Basic Requirements:

• Associate's degree and 4+ years' experience, including experience in Customer Support; Or
• Bachelor's Degree and 2+ years' experience, including experience in Customer Support; Or
• Master's Degree or JD/PhD
• Must be a US citizen to be considered for this role.

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Relocation assistance will be provided if applicable.

Seniority level

• Entry level

Employment type

• Full-time

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