Job Details

time left to apply End Date: April 25, 2025 (13 days left to apply)

job requisition id R56710

About Dividend

At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend.

Founded in 2013 in San Francisco, Dividend is a leading fintech point-of-sale lender for residential solar and home improvement financing. We created an easy straightforward process that enhances installer's ability to close deals fast, and help borrowers finance their projects seamlessly.

In May 2022, Dividend Finance became a division of Fifth Third Bank. We understand you're investing your time, energy and experience into our company, so it's important to us that we also invest in you. We aim to be the best part of your career journey through career development, a competitive benefits package, a flexible work schedule, a generous time away policy, and a company culture that fosters authentic work relationships, bold ideas, and empowered customers.

Our team is growing:

Responsible for reviewing pre-qualified loan applications to ensure all files meet established program guidelines for credit and documentation. Performs a wide range of duties related to the underwriting process. Renders an underwriting decision within credit guidelines while ensuring compliance with federal lending regulations.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

A day in the life:

• Work directly with internal and external partners to collect and evaluate application stipulations such as income documents, mortgage statements, and property ownership validation.
• Ensure all loan documentation is complete, accurate, verified, and complies with company policy.
• Navigate multiple system interfaces to review and clear pending stipulations to final approve loans.
• Exercise good judgement, credit analysis, and policy adherence while evaluating requests for potential loan increases or credit exceptions.
• Provide inbound and outbound phone support for internal and external partners to resolve loan exceptions, application questions, or partner portal related support.
• Work in a fast-paced environment while staying precise in daily activities to meet SLA's.
• Assist the loan funding department to resolve and expedite funding issues.
• Cultivate strong relationships with external partners through exceptional customer service.
• Communicate directly with partners regarding credit decisions and application status.
• Perform welcome calls with borrowers within established timeframes.
• Manage loan pipeline and communicate the status of all loans to each principal party involved.
• Demonstrate the ability to be a team player by providing superior customer service, being flexible and approachable.
• Other duties as assigned.

Our newest teammate will have:

• Bachelor's degree in Business or Finance or equivalent work experience.
• 1-3 years' experience in consumer lending, loan processing, consumer finance or banking industry.
• Knowledge and understanding of basic financial analysis techniques, credit, and lending principles.
• Strong interpersonal, written, and verbal communication skills.
• Ability to make high quality decisions and execute in a time sensitive manner.
• Ability to handle multiple tasks and meet prioritize deadlines in fast paced environment.
• Ability to interact with managers of varying levels; build consensus; and motivate others.
• Strong analytical and organizational skills.
• Ability to work independently as well as collaboratively.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Join Our Talent Network

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Ready to get started?