Job Details

Position Summary:The Security Supervisor plays a crucial role in ensuring the effective operation and supervision of security personnel within a security company. They are responsible for overseeing the day-to-day activities of security staff, maintaining a safe and secure environment, and implementing security protocols and procedures. The Security Supervisor reports to the Security Manager or Operations Manager, depending on the organizational structure.

Key Responsibilities:

1. Team Supervision:Lead, manage, and supervise a team of security personnel, ensuring their adherence to company policies, procedures, and safety guidelines.
2. Staff Deployment:Assign duties and responsibilities to security personnel, ensuring appropriate coverage of all required posts and areas.
3. Training and Development:Provide training and guidance to security staff, including new hire orientation, ongoing training sessions, and skill enhancement programs.
4. Shift Coordination:Schedule and coordinate shift rotations for security personnel to ensure 24/7 coverage, maintaining effective communication channels between shifts.
5. Performance Evaluation:Conduct regular performance evaluations and provide feedback to security staff, recognizing achievements, and addressing any performance issues or concerns.
6. Incident Management:Respond promptly and effectively to incidents, emergencies, and alarms, ensuring proper incident documentation, investigation, and reporting.
7. Security Protocols:Implement and enforce security protocols, procedures, and guidelines to maintain a safe and secure environment, including access control, visitor management, and surveillance systems.
8. Risk Assessment:Conduct periodic risk assessments, identifying potential vulnerabilities and recommending appropriate security measures to mitigate risks.
9. Client Communication:Liaise with clients, addressing their security concerns, providing updates, and ensuring client satisfaction.
10. Compliance:Ensure compliance with applicable laws, regulations, and industry standards related to security operations, privacy, and data protection.
11. Equipment and Supplies:Manage and maintain security equipment, supplies, and resources, coordinating with relevant departments to ensure their availability and functionality.
12. Incident Reporting:Prepare accurate incident reports, maintain records, and assist in investigations as required.
13. Continuous Improvement:Identify areas for process improvement and recommend strategies to enhance the efficiency and effectiveness of security operations.
14. Emergency Response:Collaborate with emergency response agencies, such as law enforcement and fire departments, during emergencies or critical incidents.
15. Budget Management:Assist in the development and management of the security department's budget, ensuring optimal resource allocation and cost control.

• High school diploma or equivalent (some companies may require a college degree in a related field)
• Previous experience in security or law enforcement, with a minimum of 2-3 years of supervisory experience
• Strong knowledge of security practices, procedures, and industry standards
• Excellent leadership and team management skills
• Effective communication and interpersonal skills
• Sound decision-making and problem-solving abilities
• Ability to remain calm and composed in stressful situations
• Proficiency in using security equipment and technology
• Familiarity with relevant local, state, and federal laws and regulations
• CPR and First Aid certification (may be required by some employers)
• Valid driver's license (may be required depending on the job responsibilities)