Job Details

Why Join Aztec Shops? One of the largest retail and hospitality service providers in San Diego, Aztec Shops Ltd. is nearing a century of recognized excellence in service to the San Diego State University community and beyond, including 34,000 enrolled students and more than 400,000 living alumni. Whether it is fulfilling full time career positions - all of which include generous health, dental, and retirement benefit plans and more - or student work, we offer our prospective team members a rewarding portfolio of opportunities. Apply today and grow with us!

Manages 5 – 12 Crew Leads, Assistant Manager, and/or Unit Managers who supervise a total of 2 – 50 employees. Responsible for the overall direction, coordination, and training and development of the units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; budgeting, forecasting, planning, assigning and directing work, appraising performances; rewarding, coaching and disciplining employees; addressing complaints and resolving problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for annual revenue up to 2.5 million dollars.

Manages and develops designated units' operations staff, which includes hiring, terminating, and disciplining of employees, setting work priorities, conducting staff meetings, coordinating training, evaluating performance and directing work assignments to ensure effective operations.

Assists in preparing the annual operating budget.

Oversees the daily operations in individual business units.

Assist in preparing financial projections and forecasts cost/benefits for new projects.

Manages daily unit operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.

Works with General Manager to research, formulate and recommends new or upgraded policies and procedures

Coordinates sales promotional activities and prepares food displays and advertising.

Develops and implements new Starbucks menu items that respond to customer needs and meets profitability goals.

Implements operational plans to achieve profit and growth goals.

Resolves customer issues and complaints to ensure customer satisfaction.

Remains current on changes within the Starbucks environment which may affect the operations of the units.

Monitors and ensures compliance for proper Starbucks ECO SURE inspections, handling and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all unit audit results score “meets standards'' or better.

Responsible for assisting in recruitment, training, development and evaluation of full-time and part-time staff.

Establishes and maintains food quality/production/cost control standards and maintains procedures and methods to ensure compliance with Starbucks standards.

Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state and local laws/regulations including but not limited to: employment, safety, health.

Responsible for licensed operations, also responsible for ensuring terms and conditions of agreement are adhered to and the unit is operating within the company's established systems, guidelines, and standards.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is an Associate's degree from an accredited college or university in Business or Hotel/Restaurant Management; a Bachelor's degree is preferred but not required, plus at least four years experience in high volume, multi-unit food service operations and at least two years of supervisory experience; or equivalent combination of education and experience.

Strong communication and interpersonal skills, computer literacy, mathematical/financial skills, and proven leadership skills are required.

Serve Safe Certified and Management Food Handler Certificate preferred.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIREDTO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports, business correspondence, and procedure manuals. Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.

MATHEMATICAL SKILLS:

Requires the ability to calculate figures and amounts such as discounts, portions, percentages, and volume. Ability to apply concepts of basic math. Requires the ability to prepare and analyze numerical figures, create and interpret spreadsheets.

REASONING ABILITY:

Requires the ability to apply common-sense understanding to carry out general written or oral instructions. Must be able to multi-task, prioritize work and pay attention to detail. Requires good analytical, quantitative skills, organizational and management skills.

MANUAL DEXTERITY:

Must be able to utilize a computer. Requires the ability to use a variety of office machines and food service equipment.

PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

PHYSICAL DEMANDS:

Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers; as well as cash register and office equipment such as computers, copy/scan machines, and fax machines. While performing the duties of this job, the employee is frequently required to walk/move, sit, and stand for prolonged hours; touch, handle, or feel objects, cooking tools, or control knobs and reach. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. Specific visual abilities required by this job include close vision, and color vision for displays and advertising.

WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a food production area where there is frequent exposure to food fumes or airborne particles. The employee occasionally works near moving mechanical parts and is occasionally exposed to humid and hot conditions as well as cleaning chemicals. The noise level in the work environment is usually moderate.

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.

Our Organization
Aztec Shops, Ltd., founded in 1931, is a non-profit corporation that functions as an auxiliary of San Diego State University. As a “self-sustaining” non-profit SDSU auxiliary, Aztec Shops operates without subsidy from the University or the State. The corporation manages a variety of services including operation of SDSU Campus Stores, SDSU Dining, SDSU Conference Services, SDSU Licensing, and Commercial and Residential Real Estate properties surrounding campus.
Mission StatementAztec Shops, Ltd., strives to advance the priorities of San Diego State University and enhance the quality, affordability, and accessibility of every student's educational experience and success. Aztec Shops is a leader in comprehensive, sustainable and innovative practices and is responsive to the SDSU community, contributing strategically and financially for the greater good of the University, its students and student programs.
Aztec Shops Values......integrity, honesty, transparency and responsibility-- among all Aztec Shops employees and leadership staff.
...a culture of open communication, mutual respect and belonging-- in every facet of our work.
...our partnership with San Diego State University-- with students as the main priority, we actively participate in the advancement of the strategic long-term and immediate short-term needs and goals of the University.
...our professional staff-- Aztec Shops has created a unique culture that encourages a positive work environment and allows for work-life balance and opportunities for advancement.
...our student employees-- we take a student-centric approach to management so when students work for us, they become part of the Aztec Shops family and will be taught valuable life and professional skills needed to become socially responsible global citizens.
...the principles of responsible environmental stewardship-- Aztec Shops is committed to supporting a resilient and sustainable university community by using innovative practices with transparency, fairness, efficiency, and accountability in alignment with the University's goals.

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.