Job Details

AVAILABLE FOR IMMEDIATE HIRE!

My Senior Health Plan is seeking upbeat, compassionate individuals who are fluent in both English and Spanish, hardworking, reliable, and committed to excellence. With over 17 years of experience, we maintain a family-oriented atmosphere with ample opportunities for growth and development.

Essential Responsibilities:

• This is a full-time, on-site position. Remote or hybrid options are not available.
• Respond promptly and professionally to customer inquiries and issues.
• Perform administrative tasks efficiently, including outbound calling and data input projects as needed.

Essential Duties:

• Communicate professionally with both English and Spanish-speaking clients (native fluency required in reading, writing, and speaking).
• Handle outbound and inbound calling projects.
• Answer incoming calls using an automatic dialer and transfer viable leads to the sales team.
• Enter prospect and client data into CRM (Salesforce).
• Input incoming leads and general data accurately.
• Respond to client emails and provide customer service.
• Organize, file, and fax applications and documents.
• Provide backup support for administrative functions.
• Collaborate with the Administrative Team for ongoing development.

Schedule:

• 8-hour day shift, Monday to Friday.

Requirements:

• Bachelor's degree or equivalent experience.
• At least 3 years of administrative or clerical experience.
• Fluency in English and Spanish.
• Experience with CRM systems.
• Excellent phone presence and communication skills.
• Professional demeanor and highly organized.
• Attention to detail and proficiency with MS Office.
• Ability to multitask and eagerness to learn and grow.
• Initiative and openness to coaching.
• Sense of urgency in task completion.
• Experience with auto-dialers is preferred.

Physical Demands:

Must occasionally lift/move up to 25 pounds. Reasonable accommodations may be provided for individuals with disabilities.

We Offer:

• Competitive pay based on experience, plus bonuses.
• Health insurance (Dental, Life, Vision) with 70% paid by employer.
• 401(k) match and profit-sharing.
• Paid sick, vacation, and holidays.
• A positive work environment near La Jolla Cove—enjoy a walk to the ocean during lunch!
• Paid parking in La Jolla, CA.

My Senior Health Plan is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, disability, veteran status, or other protected characteristics.

*Employment contingent upon passing a drug test and background check. We participate in E-Verify.*