Job Details
Full Time - Snapdragon Stadium Catering Assistant General Manager
2025-06-25 Aztec Shops San Diego,CA
Description:
Minimum Requirements
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:
The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree; an Associates degree from an accredited college or university in Business or Hotel/Restaurant Management is preferred but not required; plus at least two years of experience in high volume catering operation, and at least three year supervisory experience; or equivalent combination of education and experience. Experience in a sports or entertainment venue is a plus.
Excellent written and verbal communication skills and ability to multi-task in a deadline-oriented atmosphere. Strong customer service skills and ability to communicate with all different types of people. Mathematical skills required, and proficient in Microsoft Office and Google Workspace products.
ServSafe Certified and Management Food Handler Certificate preferred.
Ability to work flexible hours, including nights, weekends and holidays as needed.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
LANGUAGE SKILLS:
Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines, and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization.
MATHEMATICAL SKILLS:
Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must be able to read and interpret financial data.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.
MANUAL DEXTERITY:
Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.
PHYSICAL COMMUNICATION:
Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.
PHYSICAL DEMANDS:
Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy machines, and fax machines. While performing the duties of this job, the employee is frequently required to sit; handle, or feel objects; keypad or papers and books. Must be able to move, lift or carry heavy objects or materials up to 50 pounds.
WORKING CONDITIONS AND HAZARDS
Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections. There may be exposure to food fumes or airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to humid and hot conditions as well as cleaning chemicals. May occasionally work outdoors with exposure to varying weather conditions, dust, allergens, work temperatures and noise. The noise level in the work environment is usually low to moderate on non-event days and moderate to loud on event days.
SUPPLEMENTAL INFORMATION:
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.
BACKGROUND CHECK INFORMATION:
A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.
Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.
Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.
Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.
Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.
All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.
Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.
Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.
For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.
Description
SUMMARY:
The Assistant General Manager of Catering at Snapdragon Stadium supports the overall planning and execution of all catered events, ensuring exceptional guest experiences and operational efficiency. This role oversees staffing, event logistics, and works closely with clients and internal teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:
NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OPERATIONS
- Lead by example while providing guidance to all team members.
- Comprehensive knowledge of catering menus, and catering operations.
- Provide catering customers with all applicable information regarding events: menus, rentals, etc.
- Coordinate all billing and check requests.
- Oversee set-up and breakdown for all catered events including space layout, equipment load-in and staff assignments.
- Maintain catering recipes, portion specifications and preparation standards for all catering items, and ensure all catering staff is adhering to the guidelines.
- Assists with the planning, organizing and execution of all events.
- Create banquet event orders for catering and culinary staff and hold staff meetings to inform staff about particulars and expectations.
- Set up buffet tables for events, and confirm all items for the event are present.
- Monthly inventory counting and inputting products.
- Develop excellent working relationships with branded partners/third party vendors and success in executing brand guidelines and developing those relationships.
- Ability to multi-task and adapt to changing situations while maintaining a consistently high-quality service and standards.
- Prepare operational reports and keep records of purchases, requisitions, and beverage logs.
- Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation.
- Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
- Other duties as assigned.
- Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization's policies, code of conduct and applicable laws.
- Provide supervision, leadership, training, and development of staff.
- Manages and develops all catering staff which includes hiring, terminating, and disciplining of employees, setting work priorities, conducting staff meetings, coordinating training, evaluating performance, and directing work assignments to ensure effective operations.
- Responsible for managing employee time records and ensuring accurate timecards.
- Optimizes staff productivity.
- Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Oak View Group management, and university personnel.
- Completes and maintains ServSafe Managers certification.
- Develops operational strategies to address customer survey results and feedback.
- Develops and maintains relationships with internal and external customers.
- Addresses complaints and resolves problems.
- Holds the team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue.
- Manage special dietary needs.
- Practices proper product control and handling of all inventory and equipment and develops strategies to evaluate, and control products and services of the culinary team.
- Prepares Profit & Loss (P&L) for all large catered events.
- Understands the food and labor costs with all catered events and ensures bottom line numbers and are being met.
- Controls inventory costs, portions, and minimizes waste.
- Assists General Manager of Catering preparing annual budget.
Minimum Requirements
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:
The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree; an Associates degree from an accredited college or university in Business or Hotel/Restaurant Management is preferred but not required; plus at least two years of experience in high volume catering operation, and at least three year supervisory experience; or equivalent combination of education and experience. Experience in a sports or entertainment venue is a plus.
Excellent written and verbal communication skills and ability to multi-task in a deadline-oriented atmosphere. Strong customer service skills and ability to communicate with all different types of people. Mathematical skills required, and proficient in Microsoft Office and Google Workspace products.
ServSafe Certified and Management Food Handler Certificate preferred.
Ability to work flexible hours, including nights, weekends and holidays as needed.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
LANGUAGE SKILLS:
Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines, and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization.
MATHEMATICAL SKILLS:
Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must be able to read and interpret financial data.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.
MANUAL DEXTERITY:
Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.
PHYSICAL COMMUNICATION:
Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.
PHYSICAL DEMANDS:
Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy machines, and fax machines. While performing the duties of this job, the employee is frequently required to sit; handle, or feel objects; keypad or papers and books. Must be able to move, lift or carry heavy objects or materials up to 50 pounds.
WORKING CONDITIONS AND HAZARDS
Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections. There may be exposure to food fumes or airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to humid and hot conditions as well as cleaning chemicals. May occasionally work outdoors with exposure to varying weather conditions, dust, allergens, work temperatures and noise. The noise level in the work environment is usually low to moderate on non-event days and moderate to loud on event days.
SUPPLEMENTAL INFORMATION:
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.
BACKGROUND CHECK INFORMATION:
A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.
Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.
Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.
Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.
Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.
All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.
Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.
Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.
For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.