Job Details

Overview

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Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. The Ensign family is a national leader in post-acute care, supporting over 361 facilities and 55,000 employees. ESI provides back-office support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. ESI values CAPLICO: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.

The IT Field Resource is responsible for performing IT-related duties at nursing homes in their markets to ensure system operations are fully functional.

Responsibilities

• Deploy, service, and order equipment
• Install networking and Telco equipment
• Process warranty requests and returns
• Mobile device management (MDM) and related tasks
• Process Zendesk tickets and equipment quotes
• Manage ServiceNow directory
• Attend team meetings and culture events
• Local in-market travel – Southern California (San Diego/Oceanside/Escondido)
• Out-of-market travel – limited basis
• Support facility administration, nursing, and service center teams
• Reconcile Amex Concur expenses
• Assist fellow Field Operations team members
• Project management

Qualifications

• Possess an Associate's or Bachelor's Degree in Computer Science or a related IT field; experience in Help Desk Tier 1/2/3 acceptable
• 5+ years of direct, hands-on experience supporting 100+ users or multiple locations
• Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day
• Knowledge of IT cabling infrastructure and troubleshooting level 1/2 issues
• Ability to work with Networking, Engineering, Telco, and Help Desk teams on tickets, projects, and tech refreshes
• Experience deploying equipment ( desktops, laptops, tablets, monitors, printers, copiers, medical equipment) at various scales
• Proficiency with HP/Lenovo/Dell hardware and software (Microsoft Suite, Citrix, Active Directory, Workday, Edge/ChromeOS, Apple iOS, Android, Zendesk, ServiceNow, imaging)
• Experience with multiple vendors, relationship-building, and identifying new technologies
• Intermediate knowledge of Windows OS (8.1/10/11)
• Knowledge of mobile device management and configuration tools
• Must be 25 years or older due to travel and car rental requirements

What You'll Receive In Return

As part of the Ensign Services family, you'll enjoy perks including competitive compensation, comprehensive benefits, PTO, 401K matching, stock options, strong company culture, and opportunities for professional growth and advancement.

Compensation: $75,000 – $85,000 DOE; may be eligible for a bonus. Pay is based on experience and role-specific factors. Bonuses may be available and equity/other forms of compensation may be provided as part of a total compensation package. For more information on benefits, visit our benefits site.

Working Conditions

We support 24/7 operations. This position requires extensive local travel (75%+), with distances up to 4 hours. Monthly or as-needed air travel may be necessary. Most work occurs in office areas, data/ telecom rooms, and storage areas. There is some risk of injury from equipment, odors, dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.

Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required.