Job Details

In this role, you'll be the go-to expert and trusted partner for our Transportation and Campus Activation Services, ensuring the platforms that power mobility, parking, commute tools, and access systems run flawlessly every single day.

Responsibilities

• Support and optimize daily platform operations, handling troubleshooting, user inquiries, and escalations.
• Translate user needs into functional system configurations, ensuring seamless platform performance.
• Train end-users and maintain a knowledge base to promote system adoption and best practices.
• Collaborate with stakeholders to drive continuous improvements in efficiency, usability, and innovation across transportation platforms.

Qualifications

• Bachelor's degree in Information Systems, Business Analytics, Computer Science, or a related field; Master's preferred.
• 3–5 years of experience managing or supporting enterprise platforms, preferably in transportation, facilities, or infrastructure systems.
• Proven ability to translate operational needs into technical requirements and configure system workflows or reporting features accordingly.
• Advanced proficiency in data analysis and reporting tools (e.g., SQL, Power BI, Tableau, or similar platforms).
• Strong cross-functional communication skills, with a track record of collaborating across technical and non-technical stakeholder groups.
• Experience developing user documentation, training materials, or knowledge bases to support system adoption.
• Demonstrated ability to troubleshoot complex system issues independently and drive solutions from discovery to resolution.
• Project coordination or vendor management experience is a plus (e.g., working with third-party integrators or IT partners).

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industry: Higher Education