Job Details

Job Description

Posted Monday, July 14, 2025 at 10:00 AM

Position Summary:

The Technical Trainer is responsible for completing the training tasks which include but are not limited to conducting end user training, class registration, documentation development, schedule maintenance, and system testing. The Technical Trainer will ensure the up-to-date maintenance of a hands-on end-to-end training program for a variety of our company systems, including our electronic medical record system (Epic) and other critical business systems as needed. They will also offer recommendations for training improvements across the systems and departments to include system workflow streamlining.

Essential Functions of the Job :

• Maintenance of a comprehensive training program with regularly scheduled classroom sessions, standardized training material, online training, and the Learning Management System (LMS).
• Work closely with departments to translate workflow design and process decisions into training content. Works closely with Business Analysts and Clinical Support staff to identify all training and educational needs and changes.
• Performs assessments to determine skills gaps between current and desirable skill levels, evaluating the effectiveness of training programs and learning outcomes
• Identifies opportunities for improving training methods and procedures; communicates recommendations appropriately
• Responsible for training users, including super-users and service desk personnel. Identify clinical system training needs and educate staff on approved system processes, new functionality, or other types of changes and provide relevant tips to improve efficiency.
• Participate in project efforts by providing training and end-user support, including go-lives for any new implementations at clinic sites as needed.
• Participate in testing of changes, new features, and functionality; identify issues that disrupt the delivery of care by reporting to the Clinical Support staff.
• Assist in updating the internal training website and ensure all approved documentation is uploaded in a timely manner.
• Complete all necessary training tasks in Epic U and other Epic systems for end users as needed.
• Maintains up-to-date knowledge of Epic and other systems.
• Performs duties on site as assigned or requested

Additional Duties and Responsibilities:

• Demonstrates a commitment to personal growth and development by attending classes and In-services offered.
• Responds cooperatively to managers, supervisors, and other staff members to promote a positive workplace.
• Represents organization in a positive and professional manner in the community.
• Works both independently and in a team-oriented, collaborative environment.
• Adapts to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Reacts to training adjustments and alterations promptly and efficiently.
• Reads communication styles of team members and contractors who come from a broad spectrum of disciplines.

Job Requirements

Education Required:

• High School Diploma or GED Equivalent

Experience Required:

• 1-3 years healthcare experience (clinic, hospital, or health system) including clinical workflow and clinical terminology
• 1-3 years' experience with providing systems training in Epic, preferably in outpatient care settings

Verbal and Written Skills Required to Perform the Job:

• Strong written, verbal, and interpersonal communication skills while presenting ideas in business-friendly and user-friendly language
• Outstanding communication skills with the ability to work with individuals at all levels of the organization

Technical Knowledge and Skills Required to Perform the Job:

• Reacts quickly and adapts to changes in priorities, circumstances, and direction
• Organizational skills with the ability to handle multiple tasks at one time
• Works effectively both independently and in a team environment
• Exceptionally self-motivated and directed
• Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time
• Must be capable of working with people of various skill levels and personalities while being tactful and encouraging
• Contributes workable solutions to problems that may arise, and maintains a positive attitude

Equipment Used:

• Personal insured vehicle
• Personal Computer
• Telephone
• Other technology related tools and equipment

Working Conditions and Physical Requirements:

• Prolonged periods of sitting, and constant walking and standing
• Driving within local sites required

Universal Requirements

Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.