Job Details

Overview

San Diego State University is seeking a Technology Support Specialist to play a vital role in supporting the technology that powers teaching, research, and innovation across campus. This position ensures that faculty, staff, and students have reliable access to the systems, labs, and tools they need to succeed.

Responsibilities

• Ensure the reliability and security of technology in classrooms, labs, studios, and offices.
• Provide responsive support to faculty, staff, and students by diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain computers, printers, media systems, and specialized equipment such as 3D printers and VR devices.
• Advise on technology solutions that align with instructional, research, and operational needs.
• Develop clear documentation, tutorials, and training resources to support effective use of digital tools.
• Train and oversee student assistants in delivering IT services and maintaining open lab access.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of June 30, 2026 with the possibility of reappointment.
• Position is designated exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:30 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The purpose of the Information Technology (IT) Division is to provide the technology that empowers SDSU's success. The IT Division comprises several departments and areas, all sharing the mission to leverage people and technology in support of SDSU's commitment to innovative teaching, research, and service. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community-building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division comprises 184 staff members and 28 administrators. IT Services, a key unit within the division, provides comprehensive support for instructional, operational, and research technologies across colleges and divisions. This includes endpoint support, server management, IT consultation, procurement guidance, and system security, in close collaboration with IT teams university wide.

Education and Experience

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Key Qualifications

• Bachelor's degree in a related field and at least two years of relevant professional experience.
• Demonstrated ability to support, manage, and troubleshoot IT systems, including Windows and Apple devices, mobile devices, and high-volume network printers.
• Experience with endpoint management tools such as Microsoft Intune and JAMF.
• Familiarity with IT service management platforms, preferably ServiceNow.
• Proficiency in remote administration of Windows, Apple, and Linux client and server systems.
• Strong technical skills in assembling/disassembling computer hardware and integrating multimedia components.
• Ability to plan and manage semester-based open lab schedules.
• Experience training, coordinating, and supervising student assistants or other technical staff to deliver IT services and end-user support.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation: Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines.

• Effective October 1, 2025, this position will be classified as a Technology Support Specialist III. CSU Classification Salary Range: $5,787- $8,430 per month (Step 1 - Step 20); Step placement will be determined based on relevant qualifications and professional experience. Step placement upon appointment is not expected to exceed Step 1 ($5,787). Future increases, including step advancement, are subject to contract negotiations.

Full Benefits Package Includes

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Equal Opportunity

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Apply by October 7, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Smith at ...@sdsu.edu.

Advertised: Sep 22, 2025 (2:00 PM) Pacific Daylight Time
Applications close: