Job Details

Senior Information Technology Support Engineer

Senior Information Technology Support Engineer

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This range is provided by GDI Infotech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $110,000.00/yr

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Job Title: Level 3/4 IT Support Technician

Location: San Diego, CA (On-site and Remote Support)

Job Type: Full-Time

About the Role

We are seeking a highly skilled and versatile Level 3/4 IT Support Technician to join our dynamic MSP team. This role demands a seasoned professional who thrives in fast-paced environments, excels in both remote and on-site support, and can confidently engage with C-suite executives. You'll be the go-to expert for everything from basic helpdesk tasks to advanced cybersecurity, networking, and systems engineering challenges.

Key Responsibilities

• Provide remote and on-site technical support for clients across various industries.
• Handle daily support tasks including password resets, software installations, and hardware troubleshooting.
• Diagnose and resolve complex issues related to:
• Cybersecurity (threat detection, endpoint protection, incident response)
• Networking (firewalls, switches, VPNs, VLANs, routing)
• Manage and maintain client infrastructure including servers, workstations, and network devices.
• Collaborate with internal teams and vendors to implement IT projects and upgrades.
• Communicate effectively with C-suite executives, translating technical issues into business-friendly language.
• Document all work performed in ticketing systems and maintain accurate client records.
• Participate in on-call rotations and respond to critical incidents as needed.

Qualifications

• 5+ years of experience in IT support, with at least 2 years at Level 3 or higher.
• Strong knowledge of Windows Server, Active Directory, Office 365, Azure, and VMware/Hyper-V.
• Proficiency in networking protocols, firewall configurations, and VPN technologies.
• Experience with cybersecurity tools and best practices.
• Excellent problem-solving skills and ability to work independently.
• Outstanding verbal and written communication skills, especially with executive-level stakeholders.
• Ability to multitask and wear multiple hats in a fast-paced MSP environment.
• Valid driver's license and reliable transportation for on-site support.

Preferred Certifications

• CompTIA Security+, Network+, or A+
• Cisco CCNA or equivalent
• ITIL Foundation
• Hybrid role with on-site visits required in the San Diego area.
• Competitive salary and benefits package.
• Opportunities for professional development and certification reimbursement.
• Collaborative and supportive team culture.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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