Job Details

Overview

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving the most challenging issues for the Client's platform. You will be the first point of escalation within the technical support department, as well as providing regular communication updates to customers on the progress of their requests/cases.

This is a 12-month contract (extension possible). 40 hours per week, 2-3 days onsite at the client's office in San Diego, CA. This is a W2 role with Stage 4 Solutions. Health benefits and 401K are offered. Must be a US citizen or a Green Card holder.

Responsibilities

• Responsible for managing and resolving the most challenging issues for the Client's platform.
• Act as the first point of escalation within the technical support department, and provide regular communication updates to customers on the progress of their requests/cases.
• Able to quickly gain an understanding of the ServiceNow platform.
• Maintain a high level of customer interaction, demonstrating technical competence and interpersonal skills to build trust and rapport.

Requirements

• Experience writing and debugging JavaScript code
• Working knowledge of object-oriented programming (Java and JavaScript)
• Understanding of SQL and database concepts
• Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
• Understanding of remote administration via SSH, SNMP, WMI, PowerShell
• Understanding of Networking concepts, including TCP/IP, HTTP, firewall concepts, load balancers, and ports
• Familiarity with VMware, AWS, Azure, and Event Management Systems
• Excellent troubleshooting skills

Compensation

Compensation: $40/hr - $46.02/hr

About Stage 4 Solutions

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic.

How to apply

Please submit your resume to our network at (apply to the Technical Support Engineer – Automation (Hybrid – San Diego, CA) role).

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