Job Details

Requirements

Must have:

• I have a Bachelor's degree in Information Technology, Computer Science, or a related field, and a Master's degree is a plus.
• I bring at least 5 years of relevant experience in large technical software development environments.
• I demonstrate initiative, possessing strong analytical skills and a problem-solving mindset.
• I am a highly motivated team player with excellent interpersonal skills and a strong focus on service and customer satisfaction.
• I communicate effectively in both verbal and written forms.
• I adopt an accurate and systematic approach to my work, being pragmatic, flexible, and dedicated to quality.
• I am ambitious with a proactive and initiating attitude, capable of planning and setting priorities while considering the impact of decisions on end-customers and users.

Responsibilities:

• I collaborate with various teams on different projects and customize applications as needed.
• I am accountable for software build and development support activities for both local and remote systems, which includes installation, software patching, system security, data backup, storage management, virtual machine management, and problem analysis.
• I perform remote troubleshooting using diagnostic techniques and relevant inquiries.
• I act as a Tier 1/Tier 2 point of contact for support processes, owning all incident-related problems.
• I log and update all customer requests through the designated call handling and tracking system.
• I propose improvements aimed at enhancing system performance and efficiency for end-users.
• I investigate and implement non-standard changes with limited scope.
• I support and take ownership of requests from engineering, assisting in their resolution.
• I ensure compliance with all IT standard processes, procedures, and Service Level Agreements.
• I may perform other duties as assigned.

Company:

At ASML US, we unite the most inventive minds in science and technology to create lithography machines essential for the production of faster, more cost-effective, and energy-efficient microchips. We handle the design, development, integration, marketing, and servicing of these advanced machines, enabling our clients—the world's premier chipmakers—to minimize the size and enhance the functionality of their microchips, which ultimately results in more compact and potent consumer electronics. Our headquarters are situated in Veldhoven, Netherlands, and we operate 18 office locations throughout the United States, including major offices in Chandler, Arizona; San Jose and San Diego, California; Wilton, Connecticut; and Hillsboro, Oregon. I will work on-site in San Diego, CA, which requires attending in-person work events, training sessions, and meetings to foster teamwork, collaboration, and innovation. A flexible workplace arrangement may be available for roles conducive to remote work (up to two days per week). The role requires me to perform various physical tasks, including sitting, walking, talking, hearing, using my hands for keyboard work, and more. Occasionally, I may need to lift up to 20 pounds. Specific vision abilities required for this job include close vision, color vision, peripheral vision, and the ability to adjust focus. I must also be willing to work in a clean room environment, adhering to safety protocols for the entire duration of my shift. This position is subject to certain eligibility requirements, including a successful background check. I appreciate the opportunity to join a company that values diversity and inclusivity, recognizing that these elements are key to our collective success.