Job Details

Job Summary

We are a product-led organization transforming the way we work, from the ease of use of our IT services to the applications we develop that help us scale seamlessly amidst incredible growth.

The Corporate Engineering team is responsible for building and providing services and infrastructure that enable our teams to succeed. A key focus for this role is to make project management as efficient as possible by providing powerful Jira enterprise solutions and automation.

We are hiring an experienced Jira and Atlassian Solutions Engineer to help scale and optimize our business processes and project management infrastructure as the company continues its hyper-growth. You will be a vital member of the Corporate Engineering team, building governance, best practices, and automation for our Atlassian Project Management Systems (Jira, Confluence). You will report to the Sr. Manager, Systems Engineering, within the CIO's organization.

Roles & Responsibilities

• Drive governance and hygiene standards to ensure the Jira environment is highly performant, purpose-optimized, and consistent across all teams.
• Design and implement solutions that enhance business process automation, user experience, and resolution times.
• Maintain the overall health and availability of all Atlassian systems (Jira, Confluence).
• Support and advise Business Stakeholders on project management best practices, guidelines, and implementations.
• Collaborate on technical integrations between Atlassian systems and external cloud and IT systems.

Minimum Qualifications

• 5+ years of experience or related expertise in administering, maintaining, and managing the Atlassian product suite.
• Extensive experience with Jira administration, governance, and project management best practices.
• Experience integrating Jira with external enterprise systems such as HR, Incident Management, Messaging, and Monitoring systems.
• Strong hands-on technical skills, including deep knowledge of Jira workflows, schema configurations, and templates to optimize business processes.
• Familiarity with APIs and designing solutions to leverage interfaces for automation, dashboarding, or monitoring.
• Ability to implement scripting-based automation solutions and collaborate with software engineers.
• Proficiency in programming languages such as Spark, SQL, Python, Node.js, Golang, or Scala is preferred.
• Bachelor's Degree in CIS/MIS, engineering, or equivalent with relevant experience.