Job Details

Overview

Join to apply for the Transportation Department Manager role at Community Health Group.

Base pay range

$79,056.80/yr - $90,915.33/yr

Responsibilities

• General oversight of transportation services and ensuring quality assurance of Transportation Services.
• Manage and oversee the Transportation Department to meet operational objectives; develop and maintain processes and procedures.
• Coordinate, schedule, and arrange transportation services for participants to ensure timely delivery.
• Recruit, hire, and supervise Transportation Drivers with a goal of maintaining an adequate driver workforce (e.g., 50 drivers by year end).
• Coordinate, monitor, document, and report the delivery of transportation services in collaboration with the contracted transportation provider.
• Ensure regulatory compliance with DHCS, DMHC, CMS, and CHG policies and procedures.
• Develop departmental metrics related to productivity, service levels, availability, quality, and MAGIC.
• Work with Supervisors and staff to ensure departmental performance meets standards.
• Develop and implement departmental policies and procedures to ensure regulatory and contractual compliance.
• Develop staff resources materials including onboarding, knowledge articles, and best practice guides.
• Provide input on departmental goals and objectives and implement new programs and services as needed.
• Evaluate existing systems and programs and implement modifications as needed.
• Participate in management and operational meetings and cross-departmental work groups.
• Serve as a resource for department staff in handling difficult member situations and act as 24/7 main escalation point for other departments.
• Supervise the Transportation Coordinator and Transportation Drivers; coordinate department training needs and curriculum.
• Identify operational deficiencies and help implement improvements with the Director of Member Services and other leaders.
• Coordinate and monitor member transportation services for timely pick-up/drop-off, appropriate vehicle assignments, exceptional customer service, and regulatory compliance.
• Maintain professional relationships with drivers and members, manage member transportation requests, and communicate customer service concerns with management.
• Ensure documentation of all transportation services, member feedback, and related information.
• Adhere to policies on safety, infection control, and regulatory compliance; develop new policies as needed.
• With minimal supervision, demonstrate initiative, strong communication, problem-solving, and the ability to deliver customer-friendly transportation services.
• Utilize company software and applications for delivery and coordination of member transportation services.
• Supervise daily activities of drivers and provide feedback to appropriate leadership.

Education

• Bachelor's Degree

Experience / Skills

• Preferred seven years' experience in customer service, 5 in the health care field.
• Minimum three years supervisory experience, one in the health care field.
• Experience with and sensitivity to cultural backgrounds and linguistic needs of membership; familiarity with Medi-Cal and Cal MediConnect populations.
• Knowledge of Medi-Cal and Cal MediConnect program eligibility and services available through community-based, ethnic service, and advocacy organizations in San Diego.
• Bilingual in English/Spanish or appropriate threshold language.
• Ability to establish and maintain effective working relationships with Alliance staff and others.
• Ability to exercise good judgment and prioritize tasks to meet deadlines.
• Exceptional oral and written communication skills.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Comprehension and compliance with regulatory requirements for Nonemergency Medical Transportation services (DHCS All Plan Letter 17-010).

Physical Requirements

• Ability to lift, carry, or move objects up to 10 pounds.
• Ability to attend meetings and present outside of regular hours.
• Prolonged periods of sitting.
• May require evenings and/or weekend work.

The above statements describe the general nature and level of work performed and are not an exhaustive list of duties and skills.

Community Health Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.