Job Details

Pella Corporation, a growing and stable company, is now looking for a Residential Sales Consultant for the San Diego, CA territory. We are seeking a confident, outgoing Sales Consultant who is self-disciplined and enjoys a challenge.

A Residential Sales Consultant at Pella Corporation is responsible for presenting the Pella Promise for a completely satisfying turn-key installation of replacement windows to homeowners. Achieving individual sales goals by presenting a compelling case for customers to choose Pella. Understanding customer wants and needs is critical and the ability to translate our product offerings to match will help you be successful in this role.

Pella Corporation offers the following:

• Uncapped commission-based compensation
• Monthly bonus opportunities
• Base pay during training period
• Mileage reimbursement
• Hybrid work environment that includes your home office & appointments in the customer's home
• Full benefits package which includes medical, dental, and vision
• Health savings and flex spending accounts
• 401k with company match
• In-depth training program that includes virtual & hands on learning
• Quality engineered product solutions that are unmatched in the window and door industry
• Smartphone, tablet, laptop computer, and product samples provided
• Solid reputation of the Pella Brand

Responsibilities:

• Achieving individual sales and customer satisfaction goals and objectives.
• Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation.
• Striving to close the sale during all customer interactions.
• Ensuring quotes and orders are accurate following company sales process.
• Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
• Be available for customer appointments during evenings and weekends, in addition to weekday hours.
• Maintaining an exceptional level of expertise in products/services relating to Pella's customers, as well as staying abreast of the competitive landscape.
• Conducting after-sales follow-up with customers and developing lead and referral generation.
• Actively represent Pella at company sponsored events, invitations to discuss and/or present Pella products, and/or home shows.
• Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.

Skills/Knowledge:

• Able to quickly earn trust and credibility with customers
• Provide superb customer service and generate referrals from one customer to others
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
• Able to negotiate, build value and address objections towards closing a sale
• Works collaboratively with Pella team members and customers
• Able to grasp technical concepts related to general construction
• Strong problem-solving skills
• Energized by meeting and engaging new people, skilled networker
• Tenacious, able to persevere through sales challenges and setbacks
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available
• Seeks out internal experts and utilizes their knowledge
• Adaptable to changing processes and priorities
• Works well without close supervision but always keeps their manager informed.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience. Individual's motor vehicle record must also comply with company requirements. Must have the ability to manage multiple tasks in an environment of constant interruptions and be able to prioritize responsibilities.

Pella Corporation is an Equal Opportunity Employer.