Job Details

Overview

Join to apply for the Field Service Engineer 1 role at BD.

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and be accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, limited cross repair, preventative maintenance, calibration, and functional support for Sales and Implementation teams.

Position Overview

This is a remote field-based position requiring daily travel to customer locations within your assigned territory. A company vehicle is provided, and while the position primarily involves day travel, approximately 5% overnight travel may be required.

Location: Des Moines, IA area (Ideal candidates should reside within a 40-mile radius of the position's base location).

Core Responsibilities

• Provide both remote and on-site technical support for BD Pyxis/Parata automated dispensing systems in healthcare facilities, including DHA/DoD facilities
• Respond to, evaluate, and prioritize work orders; diagnose and resolve hardware and software system issues
• Maintain ownership of work orders, escalating complex issues to team leadership when necessary
• Implement preventive maintenance programs for equipment
• Support Sales and Implementation teams as needed
• Perform installations, in-servicing, repairs, preventive maintenance, calibration, and sales support
• Maintain accurate small parts inventory and follow inventory control procedures
• Provide detailed documentation of field activities, expenses, and time distribution
• Participate in ongoing training to advance product knowledge and technical skills
• Understand and follow corporate policies, including customer complaint handling and Medical Device Reporting

Required Qualifications

• High School Diploma
• 3-5 years of combined Hardware/Software/IT experience supporting both proprietary and standard applications
• Experience with 24x7 on-call support in a customer-facing/field service environment
• Strong mechanical, computer, verbal, written, and time management skills
• Proficiency with computer electronics, Windows OS, and networking
• Valid driver's license that meets BD's auto safety standards
• Ability to lift a minimum of 70 pounds

Preferred Qualifications

• Associate Degree in Healthcare Technology or other technical field
• Customer Support Certification
• Experience working as a hospital pharmacy technician
• Experience in a hospital Bio-Med environment
• Prior military Bio-Med experience
• Automated Teller Machine (ATM) service experience

Career Development

BD offers opportunities for skill advancement with the potential to progress to the next level within 2-3 years through approved training and development programs.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture and understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Salary Range Information

$23.80 - $36.80 USD Hourly