Job Details

Overview

The Functional Business Systems Analyst will serve as the primary advocate and support liaison for Transportation and Campus Activation Services, ensuring the smooth operation and optimization of Transportation Infrastructure Platforms. This role involves daily system troubleshooting, responding to user inquiries, managing escalations, and overseeing functional configurations. As the central point of contact for platform-related operations, the analyst is critical in translating user needs into practical system requirements, enabling seamless platform functionality.

In addition to supporting day-to-day operations, the analyst will drive system improvements by creating and refining report development and dashboard requirements, ensuring robust data-driven insights for enhanced decision-making. Key responsibilities also include training end-users, maintaining a knowledge base, and collaborating with stakeholders to promote continuous system optimization. This position demands a strong analytical mindset, collaborative skills, and a deep understanding of Transportation Infrastructure Platforms and related reporting functions, all geared toward enhancing operational efficiency and user experience.

Responsibilities

• Provide daily system troubleshooting for Transportation Infrastructure Platforms; respond to user inquiries and manage escalations.
• Configure and maintain functional aspects of platforms; translate user needs into practical system requirements.
• Act as the central point of contact for platform-related operations and ensure smooth platform functionality.
• Drive system improvements by creating and refining report development and dashboard requirements; deliver data-driven insights for decision-making.
• Train end-users and maintain a knowledge base; collaborate with stakeholders to promote continuous system optimization.

Qualifications

• Bachelor's degree in a related area or equivalent experience/training.
• Thorough knowledge of business and process analysis, with the ability to evaluate, design, and improve business processes.
• Strong understanding of IT-related areas; familiarity with software development lifecycle stages from requirements gathering to deployment and maintenance.
• Experience with process and systems requirements documentation (Use Case modeling, User Stories, narrative descriptions).
• Ability to work with diverse teams (ITS, vendors, business users) and communicate technical information to both technical and non-technical audiences.
• Self-motivated with the ability to work independently and as part of a team; strong problem-solving skills and ability to meet deadlines.
• Broad knowledge of software design and business processes; understanding of testing and test planning, and software upgrades/releases (including sandbox testing).
• Excellent interpersonal communication skills; ability to translate user needs into system improvements.
• Experience with reporting tools and dashboard development for data-driven decision-making.
• Commitment to equity, diversity, and inclusion; ability to advocate and model UCSD Principles of Community.

Special Conditions

• DOJ/FBI background checks and clearances required prior to employment.

Pay Transparency

Annual Full Pay Range: $79,200 - $143,400 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $37.93 - $68.68

Factors in determining compensation include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale is the budgeted salary or hourly range the University expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay based on internal equity, budget, and collective bargaining agreements (when applicable).

Other Information

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs. UC San Diego strives to cultivate a diverse, inclusive environment. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For the Anti-Discrimination Policy, please visit:

UC San Diego is a smoke and tobacco-free environment. For more information, visit smokefree.ucsd.edu.