Job Details

As a Guest Services Manager, you represent Fairmont Grand Del Mar with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident and will encourage your teammates to achieve and be positive. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times. Responsibilities:Consistently offer professional, friendly and engaging service. You work with the Front Office Leadership Team to lead and manage the day-to-day operation and long-term strategic planning of the Guest Services department. You assist the Director of Front Office in all aspects of the department and ensure service standards are followed. You will be the head of department for Valets, Bellman, Doorman and Coordinators. You are familiar with all policies and procedures relating to the Front Desk and Guest Services providing hands-on support as needed. You are an inspiration to all hotel staff to achieve lu...Guest Service, Manager, Guest, Retail