Job Details

Manager, ML Ops

Join to apply for the Manager, ML Ops role at ICW Group.

We are hiring team members who are ready to use their skills, curiosity, and drive to transform the insurance carrier space.

ICW Group has been named Top 50 performing P&C organization for ten consecutive years, offering the stability of a large, profitable, and growing company combined with a focus on people.

Purpose of the Job

The Manager of Machine Learning Operations (ML Ops) is responsible for the day-to-day leadership of the ML Ops and Enablement Platforms team. The role implements technological initiatives aligned with business goals to deliver scalable, efficient solutions across the enterprise. This includes designing, building, and maintaining cloud‑based ML Ops infrastructure, overseeing key platforms such as OpenText ECM, UC4 workload automation, and InRule, and driving innovation in automation and content‑management workflows.

Essential Duties and Responsibilities

• Lead and mentor a team of ML Ops engineers in designing, building, and maintaining scalable infrastructure and tooling for the full machine learning lifecycle.
• Establish best practices and standards for model deployment, versioning, monitoring, CI/CD pipelines, and automation.
• Collaborate with data scientists, ML engineers, and enterprise platform teams to streamline workflows and ensure integration of ML solutions into production.
• Manage the daily operations of enterprise enablement platforms, ensuring consistent performance, timely issue resolution, and alignment with business needs.
• Oversee the configuration, maintenance, and enhancement of platforms such as OpenText ECM, UC4 workload automation, and InRule.
• Coordinate platform updates, patching schedules, and system integrations to minimize downtime and ensure seamless functionality.
• Implement and monitor operational procedures and standards for platform usage, focusing on reliability, usability, and compliance.
• Support cross‑functional teams by enabling platform capabilities that streamline business processes and reduce manual effort.
• Handle vendor coordination, licensing, and support escalations for third‑party tools like JIRA and InRule.
• Track and report on platform performance metrics, identifying areas for improvement and implementing corrective actions.
• Maintain documentation for platform configurations, operational procedures, and user guides to support knowledge sharing and onboarding.
• Provide support and integration of legacy systems while facilitating modernization efforts.

• Provide tactical direction to the MP Ops and Enablement Platforms team, communicating organizational mission and values.
• Establish a collaborative team culture, ensuring high engagement, recognition, and retention of team members.
• Manage hiring, onboarding, and training for incoming staff, setting expectations and developing career paths.

Supervisory Responsibilities

Directly supervise team members and carry out supervisory duties in accordance with company policies and applicable laws, including interviewing, hiring, training, performance reviews, rewards, discipline, coaching, mentoring, and staffing planning.

Education and Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field required.
• Minimum of 10 years of relevant experience in IT or enablement platforms, including 5 years in management roles.
• Minimum of 5 years ML Ops experience in a technical leadership capacity, with demonstrated experience designing and building cloud ML Ops systems.
• Experience in systems design, from business requirements analysis through day‑to‑day platform management, is required.

Certificates, Licenses, Registrations

• Certifications such as Certified DataOps Professional, TOGAF® 9 Certified – Enterprise Architecture, or ITIL® 4 Leader: Digital & IT Strategy desirable and considered a plus.

Knowledge and Skills

• Expertise in optimizing automation workflows and operational processes, ensuring efficiency and scalability.
• Skilled in tactical and operational planning, budgeting, project management, and policy development to support organizational initiatives.
• Proficiency in Microsoft Office Suite and strong communication skills to enable effective collaboration across all levels.
• Possess excellent problem‑solving and time‑management abilities, driving innovation and continuous improvement in automation and operational strategies.
• Proficient in maintaining, troubleshooting, and evolving older technologies to align with current operational needs, minimizing disruptions and optimizing system performance.
• 5+ years of demonstrated experience building and executing Agile Scrum for IT Cloud teams and initiatives, with a focus on process refinement and advocacy of Agile methodologies in an IT environment that is in the Agile adoption phase.

Physical Demands

The employee may need to sit in front of a computer for a period of time. While performing the duties of this job, the employee may occasionally need to reach, stoop, kneel, crouch, or crawl. The employee may need to lift and/or move up to 25 pounds.

Work Environment

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. The noise level in the office is usually moderate.

Employment Sourcing/Restriction

We are currently not offering employment sponsorship for this opportunity.

Salary Range

Current range: $139,874.00 – $250,377.40. This range is exclusive of fringe benefits and potential bonuses.

Why Join ICW Group

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 11 paid holidays throughout the calendar year
• Want to continue learning? We'll support you 100%

Equal Opportunity Employer Statement

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

Job Category

IT

Job Type

Full time

Requirement ID

JR100680

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Insurance

Location

San Diego, CA

Salary

San Diego, CA $105,100.00 – $185,000.00

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