Job Details

Overview

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Plan and coordinate multiple events at once including childrens birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags and balloons to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the companys cleanliness and safety standards; set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance; perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs; adhere to SOPs and company policies.
• Interact with others in an accepting and respectful manner; promote the organizations vision and values.
• Cross-trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities.

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality with excellent people skills.
• Ability to handle job stress and interact effectively with guests of all ages and co-workers.
• Experience working with children and childrens events.
• Good communication skills (written, verbal, and nonverbal) and listening skills.
• Strong organizational, interpersonal, and creative problem-solving skills.
• Retail and/or customer service experience.

Physical Requirements & Work Environment

• Ability to remain standing for long periods and move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Public retail store setting; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks.
• Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Compensation

Total Base Pay Range For This Position: $17.50 - $20.60

Additional Information

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. Michaels is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to qualified individuals in accordance with applicable laws. For more information, visit Michaels.com. Agencies, please do not contact us about this job posting.