Job Details

Overview

Join to apply for the Operations Manager role at Excel Hotel Group

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Responsibilities

• Manage Front Desk and Rooms department and act as the 'face' of the company to ensure visitors receive a heartwarming welcome
• Coordinate all front desk activities, including calls, reservations and guest services
• Train, supervise and support front office staff
• Assist with breakfast as needed
• Assist in Housekeeping as needed, acting as relief housekeeping supervisor
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customer requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution

Qualifications

• 2 years supervisory experience in hospitality
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
• Basic knowledge of computers and software including the ability to use e-mail, word processing, spreadsheet software and hotel management system

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Additional information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Hospitality

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