Job Details

(Purpose): A Customer Support Tactical Team Specialist serves as a critical bridge between our customers contact center and field operations teams. This role focusing on complex issue resolution, systematic follow-up processes, and cross-departmental collaboration. The ideal candidate will excel at managing escalated customer requests while coordinating with multiple departments to ensure timely and effective resolutions. Key Characteristics: - Customer Advocacy - Genuine commitment to customer satisfaction and success. - Problem-Solving - Ability to analyze complex issues, identify root causes, and develop comprehensive solutions. - Collaboration - Strong interpersonal skills with proven ability to work effectively across diverse teams. - Communication - Exceptional written and verbal communication with stakeholders at all levels. - Adaptability - Comfortable working in a fast-paced environment with changing priorities. - Persistence - Tenacious follow-through on commitments with atte...Support, Specialist, Operations, Customer Service, Retail, Customer