Job Details

Central Services Manager

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Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

Job Description Summary

Central Services Manager

Duties & Responsibilities

• Manage the development and implementation of Service Operational procedures, policies, programs, systems, and training.
• Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair, and safety bulletin process.
• Ensure customer service levels are held to district standards.
• Recruit, hire, train, manage and develop service technicians.
• Work with PC locations to achieve desired financial results for location including profit and loss.
• Oversee the design and delivery of service call center training programs.
• Monitor calls for service quality assurance.
• Handle escalated concerns that fall outside the service technicians.
• Coach employees to work together, create game plans, and motivate through constant evaluation and review.
• Set clear and measurable objectives for the entire team, review and adjust staffing levels to assure the needs of the store and customers are met.
• Direct various service technicians in service performance of the equipment.
• Facilitate high‑level training to the affected Shop Foreman/Service Managers and assist with placement.
• Work closely with performance standard audits to identify PC's weaknesses and address the service related issues.
• Manage human resource administration (payroll, scheduling, paperwork, etc.).
• Manage and direct all aspects of incoming service and preventative maintenance of equipment.
• Develop and monitor service quotas for volume and efficiencies.
• Manage parts inventory.
• Assist the Product Support Group in the service/safety bulletin program, including prompt notification, continual monitoring, and follow‑up correspondence with manufacturers.
• Identify manufacturers who are not able to meet established quality standards and assist Product Managers in resolving quality, safety, and claim disputes with vendors.
• Maintain a communication program to record product issues throughout the organization and with product vendors.
• Utilize service call center reports to set goals, develop strategies, and determine what influences the service aspects of the business.
• Engage in business decision‑making at every level, working in conjunction with call center, operations manager, and dispatch operations.
• Cultivate strategic customer relationships and ensure that the customer perspective is the driving force behind all value‑added business activity.
• Promote and ensure fluid communication between service departments and operational management.
• Assist customers in determining their rental needs by applying product knowledge.
• Perform constant service call center flow analysis and updates to increase productivity and customer service levels.
• Implement proper procedures regarding customer damage (photos, notification to rep and customer, damage letter, follow‑up to invoice).
• Manage all after‑hour service calls.

Qualifications

• 3 years in the rental equipment or construction industries.
• 1 year of Equipment Shop Operations Management.
• Extensive knowledge of construction equipment required (aerial, dirt, small tool, etc.).
• Good analytical ability to gather and interpret technical information and develop, recommend, and implement solutions.
• Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast‑paced environment.
• Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts.
• Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
• Physical demands: bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required.
• Reasonable accommodations may be made to comply with applicable laws.

Physical Demands

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Compensation

Base Pay Range: $69,872.00 - 96,074.00

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short‑term and long‑term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Paid Time Off

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half‑day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Retail