Job Details

The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross‑functional support for Sales and Implementation teams.

Responsibilities

• Provide on‑site and remote technical support for BD Pyxis automated dispensing systems.
• Diagnose, service, and resolve hardware and software issues.
• Implement preventive maintenance programs.
• Perform installations, repairs, calibrations, and provide sales support.
• Maintain accurate documentation of service activities and inventory.
• Participate in ongoing training and professional development.
• Manage company assets (vehicle, tools, inventory) responsibly.

Position Overview

This is a remote, field‑based position requiring daily travel to customer locations within an assigned territory. The ideal candidate will provide technical support for BD Pyxis automated dispensing systems in healthcare facilities, maintaining and servicing both hardware and software components.

Location Requirements

• Candidates should reside within a 30‑mile radius of the position's base location - Lubbock, TX.
• Company vehicle provided.
• 5% overnight travel may be required.

Required Qualifications

• 24x7 on‑call experience in a customer‑facing/field service environment.
• Strong mechanical, computer, verbal, written, and time-management skills.
• Experience with computer electronics, Windows OS, and networking.
• CompTIA A+ Certification.
• Medical device or electromechanical device service/repair experience.
• Customer Support Certification.
• Valid driver's license meeting BD's auto safety standards.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Associate Degree in Healthcare Technology or 3‑5 years of combined Hardware/Software/IT experience.
• Experience as a hospital pharmacy technician or in a hospital Bio‑Med environment.
• Prior customer support center experience or training.
• Military Bio‑Med experience.
• Automated Teller Machine (ATM) service experience.

Physical Requirements

• Ability to lift 70 lb. objects from floor to chest level.
• Proficiency with powered tools (drills, screwdrivers) and manual tools.
• Ability to sit, kneel, squat, bend, and stand repeatedly during 8‑10 hour shifts.
• Capability to push and pull heavy objects on casters.
• Perform fine‑motor tasks while reaching for extended periods.
• Carry a 40 lb. pack on back or shoulder for up to 1 hour.
• Drive for up to 6 hours, including in adverse weather conditions.
• Climb portable ladders and step stools.
• Pass respirator fit test and medical evaluation (may be required for certain service tasks).

Equal Opportunity Employer

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Salary Range Information

$27.80 - $43.20 USD hourly