Job Details

Overview

Information Systems Analyst III positions coordinate the development, testing, implementation and modification of complex information systems utilizing both internal and external Information Technology (IT) service providers as resources; perform business process analysis and modeling; perform research to identify hardware and/or software capable of meeting a requirements specification; provide hardware and software technical support to end users in the day-to-day operation of systems; lead IT activities; develop Statements of Work for Request for Proposals (RFP's) by documenting requirements for a business need; and perform other duties as assigned.

Notes

Notes: Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).

• Information Systems Analyst III employees may be required to lift up to 30 pounds and must have the ability to bend, squat, and crawl on the job.

Responsibilities

• Coordinate the development, testing, implementation and modification of complex information systems using internal and external IT service providers as resources.
• Perform business process analysis and modeling.
• Conduct research to identify hardware and/or software capable of meeting a requirements specification.
• Provide hardware and software technical support to end users in the day-to-day operation of systems.
• Lead IT activities and prepare Statements of Work for RFPs by documenting requirements for a business need.
• Perform other duties as assigned.

Education

• Bachelor's Degree or equivalent education (i.e., minimum completed units = 120 semester/180 quarter).
• NOTE: Additional qualifying experience may be substituted for education lacked on a year-for-year basis. One year of full-time experience = 30 semester/45 quarter college-level units.

Experience

• Three years of full-time professional-level information systems planning management experience (within the last six years).
• One year of qualifying experience MUST be at a level equivalent to an Information Systems Analyst II with the City of San Diego (a position that coordinates the development, testing, implementation and modification of complex department information systems; provides hardware/software technical support to end users in the day-to-day operation of systems; and supervises technical support personnel).
• Qualifying experience must include ALL of the following:
• Information systems management.
• Information systems procurement.
• Information systems project management.
• Business process analysis and modeling.
• Providing technical assistance to users on major computer systems.
• Evaluating and analyzing organizational, procedural, and cost information to provide recommendations for the development or modification of business systems.

Notes on Qualifying Experience

• The following are NOT considered qualifying experience: Information Systems Technician, Information Systems Analyst I, or equivalent with the City of San Diego; system user or super-user experience; repair technician experience; experience solely removing and/or installing discrete systems components; information/data systems experience gained more than six years ago.
• City of San Diego employees using Out-of-Class Assignment (OCA) experience to qualify must submit written documentation signed by their appointing authority or payroll specialist, detailing the work performed, dates, and total number of qualifying OCA hours. OCA experience without the required documentation will NOT be considered.

License

A valid California Class C Driver License may be required at the time of hire.

Highly Desirable

• A degree in Computer Science, Information Systems, Geographic Information Systems (GIS), ITIL training and/or certification, and/or other technical/IT certifications (e.g., VCTA, VCP, MCSA, MCSE, CCNA).
• Solid understanding of IT procurement practices.
• Experience with data management and analysis.
• Advanced technical knowledge of Windows Operating Systems.
• Experience supporting Microsoft Office Suite to include MS Visio, MS Project, MS SharePoint and MS Teams.
• Working knowledge of PC Based hardware and software peripherals.
• Experience and ability to use ITSM ticket management system to log, track, and complete incident tickets and service requests.
• Experience working with Mobile Device Management solutions, processes, and troubleshooting.
• Experience supporting Call Center operations and software (e.g., AWS Connect).
• Experience configuring and managing a Windows Server and Active Directory environment; enterprise networking equipment; and/or virtual data center & infrastructure (e.g., VMWare, Hyper-V) and cloud services.

Required Documents (Must Submit With Application)

• Proof of degree/transcripts, if utilized to meet the minimum requirements.
• For City of San Diego employees, proof of Out-of-Class Assignment (OCA), if utilized to meet the minimum requirements.

Application Instructions

Required documents should be attached electronically to your application. If you are unable to attach at the time of application submittal, you must submit them as soon as possible via fax: (619) ###-####; or to the Employment Information Center: City of San Diego Personnel Department, 1200 Third Avenue - Suite 300, San Diego, CA 92101. Include your name and the title of the position for which you are applying.

Screening and Selection

Please ensure all information is complete and accurate as the responses you provide on the supplemental questions will be reviewed using an automated evaluation system. If you are successful in this initial screening process, your application will be reviewed for applicable education, experience, and/or training to ensure all minimum requirements have been met. Successful candidates will be placed on a list which will be used to fill position vacancies during the next six months (180 days). For each vacancy, only those candidates with the most appropriate qualifications will be contacted by the hiring department for an interview.

Pre-Employment Requirements

Employment offers are conditional pending the results of all screening processes applicable to this position, which may include: confirmation of citizenship or legal right to work in the United States; completion of a pre-employment medical review and exam (which may include drug and alcohol testing); reference checks; and fingerprinting. Fingerprints will be submitted to the FBI and the California DOJ for a conviction record report. Certain positions may require additional screening processes, including a polygraph examination and/or background investigation. All screening processes must be successfully completed before employment begins. A positive test result for alcohol, cannabis/marijuana, illegal drugs, or inadequately explained prescription drugs, or misrepresentation, falsification, or omission of pertinent facts in any step of the screening or selection process, may constitute disqualification or termination of employment. Nothing in this job posting constitutes an express or implied contract for employment with the City of San Diego. Candidates must notify the Personnel Department of any change in their name, mailing address, email address, or phone number, otherwise they may miss employment opportunities.

Rev. 7 - October 24, 2025 (New Recruitment Date)