Job Details

The incumbent serves an Advanced Medical Support Assistant (AMSA) in Audiology and Speech Pathology Service (ASPS) within the San Diego VA Healthcare System which has multiple sites, is large and is a complex level 1a facility. The AMSA position serves as administrative support and is a foundational role. Patient care is delivered in a Patient Aligned Care Team (PACT) model. The PACT team includes: the MSA, Health Technicians, Audiologists and Speech-Language Pathologists.
The AMSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Duties include the following but are not limited to:
* Performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the veteran.
* Responsible for initiating and carrying out a variety of administrative duties in support of patient care.
* Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
* Incumbent will assist with requests for information from patients and/or staff members but when the situation cannot be resolved, refers individual to the appropriate person or service.
* Relays messages to team members when appropriate.
* Responsible to check patients in timely. Upon check-in, clerk will update patient demographics, to include; address, telephone number, next-of-kin.
* Operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
* Answer patient phone calls to Audiology/Speech Pathology Call Center and respond to patient inquiries using Securing Messaging.
Work Schedule: Monday through Friday, 7:45am-4:15pm PST
Telework: Not Available
Virtual: This is not a virtual position
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)