Job Details

Field Service Technician (Dallas/Fort Worth TX) - Overview

Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Job Description

BD is one of the largest global medical technology companies. Advancing the world of health is our purpose. We seek to deliver high-quality service experience with strong interpersonal, written, and verbal communication skills. The Field Service Engineer collaborates with cross-functional teams within Global Customer Support to understand and address customer and business needs end to end. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, improve clinician efficiency, and enhance medication management.

Position Overview

This is a remote field-based position requiring daily travel to customer locations within an assigned territory. The ideal candidate will provide technical support for BD Pyxis automated dispensing systems in healthcare facilities, maintaining and servicing both hardware and software components.

Location Requirements

• Candidates should reside within a 30-mile radius of the position's base location - Dallas/Fort Worth, TX
• Company vehicle provided
• 5% overnight travel may be required

Core Responsibilities

• Provide on-site and remote technical support for BD Pyxis automated dispensing systems
• Diagnose, service, and resolve hardware and software issues
• Implement preventive maintenance programs
• Perform installations, repairs, calibrations, and provide sales support
• Maintain accurate documentation of service activities and inventory
• Participate in ongoing training and professional development
• Manage company assets (vehicle, tools, inventory) responsibly

Required Qualifications

• 24x7 on-call experience in a customer-facing/field service environment
• Strong mechanical, computer, verbal, written, and time management skills
• Experience with computer electronics, Windows OS, and networking
• CompTIA A+ Certification
• Medical device or electromechanical device service/repair experience
• Customer Support Certification
• Valid driver's license meeting BD's auto safety standards
• Ability to work independently with minimal supervision

Preferred Qualifications

• Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience
• Experience as a hospital pharmacy technician or in a hospital Bio-Med environment
• Prior customer support center experience or training
• Military Bio-Med experience
• Automated Teller Machine (ATM) service experience

Physical Requirements

• Ability to lift 70 lb. objects from floor to chest level
• Proficiency with powered tools (drills, screwdrivers) and manual tools
• Ability to sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts
• Capability to push and pull heavy objects on casters
• Perform fine motor tasks while reaching for extended periods
• Carry a 40 lb. pack on back or shoulder for up to 1 hour
• Drive for up to 6 hours, including in adverse weather conditions
• Climb portable ladders and step stools
• Pass respirator fit test and medical evaluation (may be required for certain service tasks)

Work Culture and Policy

BD emphasizes on-site collaboration to foster creativity, innovation, and problem-solving. Some roles require in-office presence, while remote or field-based positions will have arrangements indicated in the job posting. In certain roles, employment is contingent upon proof of full COVID-19 vaccination or applicable testing, with accommodations considered under BD's Workplace Accommodations Policy and applicable law.

Why Join Us?

BD values your opinions and contributions, supports learning and growth, and encourages you to bring your authentic self to work. The company aims to help you grow, be accountable, and continuously improve. To learn more, visit

Salary Range

$27.80 - $43.20 USD hourly

Additional Details

Employment type: Full-time. Job function: Engineering and Information Technology. Industries: Biotechnology Research, Medical Equipment Manufacturing, and Research Services.