Job Details

Overview

Join to apply for the Senior ServiceNow Software Engineer role at ServiceNow.

Note: This position requires passing a ServiceNow background screening (USFedPASS). This includes a credit check, criminal/misdemeanor check and a drug test. Employment is contingent upon passing the screening. Due to federal requirements, only US citizens, US naturalized citizens or US Permanent Residents holding a green card will be considered.

What You Get To Do In This Role

• Develop ServiceNow scoped applications that will utilize all the ServiceNow platform functionality. This is not a full-stack software engineering position within the ServiceNow Development organization.
• Develop and support the integration of 3rd party systems with ServiceNow; MID server and web services (REST).
• Create and maintain API and data integrations between ServiceNow and other services.
• Be a lead contributor on how ServiceNow can be used to integrate to new and existing technologies.
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5 years of experience in software engineering with JavaScript and REST API, with a track record of delivering high-quality product with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• 4+ years with ServiceNow specific technologies: Service Catalog Items, Catalog UI Policy, Catalog Client Scripts, Business Rules, Script Includes, Notifications, Table API, ACL, and Workflow/Flow Designer are required.
• Excellent technical design, critical thinking, problem-solving, debugging skills, and an aptitude for learning new technologies.
• Team player, attention to detail and ability to work well and communicate with others.
• Demonstrated proficiency with the use and management of ServiceNow APIs.
• Experience with implementing multiple ServiceNow modules/products such as ITSM, ITOM, CSM, etc.
• Developed and supported ServiceNow integration with third-party applications and data sources.
• A rich knowledge of both ITIL and ITSM disciplines is required.
• ServiceNow administration knowledge such as instance upgrade, skipped and customization change resolution are nice to have.
• ServiceNow Application Developer and System Administrator Certifications are nice to have.
• Proficiency in Python, Java, or similar object-oriented languages.
• Experience with modern front-end frameworks such as Angular, React, or Vue.
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines.
• Understanding software quality principles including reliability, observability, and production readiness.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.

Why Join Us

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
• Be part of a culture that encourages innovation, continuous learning, and shared success.

Additional Information

• Work Personas: We offer flexibility and trust. Work personas (flexible, remote, or required in office) are assigned based on job role and location. Eligibility may be determined by distance between residence and nearest ServiceNow office using a third-party service.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered in accordance with legal requirements.
• Accommodations: We strive to provide an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact ...@servicenow.com for assistance.
• Export Control Regulations: Some positions require access to controlled technology subject to export control regulations (EAR). ServiceNow may be required to obtain export control approval from government authorities. All employment is contingent upon obtaining any export license or other approvals that may be required.

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