Job Details

Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role

As a Senior Staff Technical Program Manager, you will be responsible for driving large, highly visible and complex programs against tight deadlines. You will be a key partner to our architecture, engineering and operations teams to develop and maintain strong partnerships that drive innovation, maturity growth and execute ServiceNow's strategic priorities through the investments you are entrusted with.

• Take ownership of projects and/or programs you are managing. Be ServiceNow's best-possible steward of the investments by delivering the business outcomes required.
• Provide thought leadership and drive functional and technical maturity growth, scalability and continuous improvement across the organization.
• Determine your project's critical path schedule and manage alignment of internal and external dependencies: technical, procedural and subject matter experts.
• Work on multiple projects and/or programs simultaneously, managing time and budget to achieve success.
• Develop project plans; define and obtain agreement on scope, success criteria, milestones, priorities, and deliverables.
• Anticipate, identify and mitigate risks to protect schedules and objectives. Understand stakeholder needs and manage expectations.
• Host and/or lead meetings at executive level with all relevant stakeholders to reach decisions and deliver status updates.
• Ensure operational readiness of the changes you will be delivering, and streamline processes to drive organizational scalability.
• Lead post-implementation reviews and drive continual process improvements to PMO practices using Lean principles.
• Provide leadership by example. Develop and share best practices across the team.
• Demonstrate working knowledge of hardware and storage platforms, networking technologies, datacenter systems, server operating systems and deployment tools. Familiarity with routing, switching, and load balancing is a plus.
• Solid working knowledge of MS Project, ServiceNow's SPM suite, Primavera and/or other project planning tools.
• Superior written, verbal and presentation skills.
• Strong customer orientation and ability to operate autonomously.
• Solid analytical and quantitative skills; use data to evaluate options and support recommendations.

To be successful in this role

The ideal candidate will have a broad and deep understanding of cloud infrastructure components, including hardware, OS, applications, databases, networks, and datacenters; good knowledge of public cloud architecture (Azure, AWS, GCP, etc.). Prior experience managing programs to support building and scaling applications/services on public/private cloud in an MSP setting is highly desirable. Excellent oral and written communication skills and ability to work in an open, collaborative, dynamic team environment are required.

Preferred Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving (AI-powered tools, automating workflows, AI-driven insights, etc.).
• Experience delivering scalable cloud infrastructures utilizing containerization and orchestration tools.
• Experience leading Continuous Integration and Deployment (CI/CD) practices and capabilities.
• Experience working with US Federal agencies and compliance requirements (DOD/DISA, FedRAMP, etc.).
• Proficiency managing cross-functional, high-impact projects with competing priorities and resource constraints.
• Excellent communication skills with ability to engage both C-level executives and technical teams.

Basic Qualifications

• 10+ years of experience in a large-scale or enterprise-class IaaS, PaaS and/or SaaS company.
• 10+ years of experience in technical project/program management, with at least 4 years managing large and complex engineering programs.
• 3+ years of pure technical experience (programming, systems administration, hardware/software, networking, or DBA).
• Master's Degree or equivalent experience.
• PMP and/or Agile certification.

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. The compensation may vary based on qualifications, skill level, and location. We also offer health plans, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in-office) are categories assigned to ServiceNow employees based on the nature of work and location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Applicants with arrest or conviction records will be considered in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ...@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant authorities.

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