Job Details

Field Service Engineer

Rochester Midland Corporation, a leading manufacturer and global supplier of specialty chemicals, is seeking an experienced Field Service Engineer for its Food & Beverage Division to cover accounts in Northern California.

Base pay range: $75,000.00/yr - $120,000.00/yr

Essential Job Functions

• Provide in-depth advice on customer applications for optimal performance results.
• Perform consultative support for new installations, equipment calibrations, including remote monitoring and feeding technology.
• Service mechanical installations and ensure reliable performance of pumps, piping, chemical feed systems, storage tanks and other connected systems.
• Maintain and develop relationships with customers and key stakeholders, working closely with sales account managers.
• Deliver customer technical training as required.
• Identify new business opportunities and transfer sales leads to the sales teams.
• Provide comprehensive customer service reports in accordance with RMC policies using RMC tools.
• Maintain all company‑owned equipment (tools, instruments, safety equipment, vehicle).
• Complete all administrative requirements, including basic skills/safety training courses.
• Manage inventory/supplies required at customer sites.
• Deliver on service KPIs, including safety, productivity, customer satisfaction.
• Secure conditions for safe operations in compliance with existing RMC & customer policies and procedures.
• Perform similar or related duties as needed.

Education & Certifications

• Bachelor's degree in chemistry, engineering, or related field required.
• Valid driver's license.

Experience

• Minimum 5 years of maintenance, sanitation, water treatment and/or food plant industry experience.
• Expert level knowledge of food and water treatment fundamentals, practices, and terminology.

Skills

• Excellent presentation, verbal, and written communication skills.
• Deep knowledge base in cooling, boiler, wastewater, and food sanitation.
• Proficient in the use of monitoring and diagnostic tools.
• Able to build professional customer presentations using MS Office tools.
• CRM software proficiency.

Competencies

• Analytical and problem‑solving ability.
• Planning, priority setting, and time management.
• Autonomous and self‑motivated.
• Ability to succeed in a fast‑paced environment.
• Quality and detail oriented.
• Teamwork and collaboration.
• Transparent communication.

Physical Requirements / Working Conditions

• Sit or stand for extended periods of time.
• Capability to move up to 60 lbs by hand and 300 lbs with use of a hand truck.
• Ability to climb stairs and ladders.
• Visual acuity necessary to utilize computers and electronic devices.
• Extra hours and some travel may be required.

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