Job Details

Position: Director of Engineering Services

About Us:
GigaKOM has been a trusted provider of enterprise-level IT solutions for over 20 years, specializing in serving schools, local and state agencies, and businesses across California. We partner with industry-leading manufacturers like Cisco, Aruba, Fortinet, Extreme Networks, and others to deliver innovative and efficient solutions that meet the unique needs of our clients. As we continue to expand, we are seeking a highly skilled and experienced Director of Engineering Services to lead our technical teams and drive the development of cutting-edge solutions.

If you are a visionary engineering leader with extensive experience in network design and a passion for delivering excellence, this is your opportunity to make a significant impact.

Location:
California (remote with travel to client sites and company offices as needed).

Responsibilities

Primary Duties:

• Lead and oversee the Engineering Services team in designing, deploying, and supporting advanced IT solutions, including Cisco, Aruba, Fortinet, and Extreme Networks technologies.
• Develop and implement strategies to improve efficiency, scalability, and service delivery for clients.
• Collaborate with clients to understand their business needs and develop tailored network designs that prioritize performance, security, and reliability.
• Ensure all solutions are delivered on time, within budget, and exceed client expectations.
• Drive professional development and training for the engineering team, fostering a culture of continuous learning and innovation.
• Maintain and build relationships with key technology partners, including Cisco, Aruba, Fortinet, and Extreme Networks, to ensure the company stays ahead of industry trends.

Secondary Duties:

• Provide technical leadership for proposal development and client presentations.
• Establish and enforce best practices for network design, implementation, and support.
• Support business development efforts by identifying and pursuing new opportunities.

Qualifications

Required:

• 8+ years of experience in IT engineering, with a focus on network design and implementation.
• Extensive hands-on experience with Cisco, Aruba, Fortinet, and Extreme Networks technologies, including switches, routers, wireless networks, and security solutions.
• Proven ability to design and implement complex network infrastructures.
• Strong leadership skills with experience managing technical teams.
• Excellent problem-solving abilities and attention to detail.
• Valid driver's license and ability to travel within California as needed.

Preferred:

• Relevant certifications such as CCNP, CCIE, Aruba Certified Design Professional (ACDP), Fortinet NSE, or Extreme Networks Certified Professional (ENCP).
• Experience managing vendor partnerships and staying updated on industry advancements.
• Familiarity with structured cabling and physical layer technologies.
• Knowledge of public sector technology solutions, including education and government environments.

Skills

• Strong strategic planning and project management capabilities.
• Excellent communication skills for technical and non-technical audiences.
• Ability to mentor and guide engineering teams toward achieving company objectives.
• Commitment to maintaining high standards in service delivery and client satisfaction.
• Adept at building relationships with clients, vendors, and internal stakeholders.

Communication Paths

• Reports to: CEO or Vice President of Operations.
• Collaborates with: Sales, Project Management, and Client Support teams.

Performance Assessment Metrics

• Successful delivery of network design and deployment projects.
• Team performance, growth, and retention.
• Client satisfaction and feedback.
• Expansion of engineering service offerings and innovation.
• Positive impact on business development and revenue growth.

Compensation & Benefits

• Job Type: Full-time position.
• Compensation: Competitive base salary with performance-based incentives.
• Benefits:
  • Comprehensive medical and dental insurance.
  • Robust retirement plan.
  • Bonuses for achieving strategic goals and certifications.
  • Opportunities for professional growth and leadership development.

Join GigaKOM as the Director of Engineering Services!
Lead our engineering team and help shape the future of IT solutions for schools, local agencies, and businesses in California. Apply today to take the next step in your career with a company committed to innovation, excellence, and growth.