Job Details

Are you a driven automotive professional with a passion for digital sales and customer engagement? We are seeking a high-energy, results-oriented Automotive Internet Director to lead our Internet Sales Department and Business Development Center (BDC). This is a leadership opportunity for someone who thrives on maximizing online opportunities, driving showroom traffic, and motivating a team to deliver an exceptional customer experience.

Responsibilities:

• Lead, train, and motivate the Internet Sales and BDC teams to exceed lead response, appointment, and sales goals.
• Develop and execute strategies to increase online sales, lead conversion, and customer retention.
• Oversee daily BDC operations, ensuring timely and professional follow-up on all internet leads, calls, and inquiries.
• Collaborate with sales management to create effective appointment-to-sale processes.
• Monitor KPIs including response times, appointment set rates, show rates, and closing ratios.
• Implement best practices for CRM utilization and internet lead management.
• Partner with marketing to optimize digital campaigns, lead providers, and online reputation.
• Provide ongoing training, coaching, and performance reviews for the BDC/Internet team.

• Proven experience in automotive internet sales and/or BDC management.
• Strong leadership and team-building skills with a focus on accountability and results.
• Excellent communication, organizational, and customer service skills.
• Proficiency with dealership CRM systems and internet lead management tools.
• Data-driven mindset with the ability to analyze reports and adjust strategies.
• Ability to thrive in a fast-paced, high-volume dealership environment.