Job Details

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God's kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:
Join a dynamic team dedicated to ensuring a seamless and supportive experience for students from registration to course access. As a Student Services Coordinator, you'll play a key role in managing enrollment, payment tracking, and student communications across a variety of Prepaid Program formats.

Salary:
Pay range $20.58 - $23.07
Actual salary offered is determined by the candidate's experience, education, skills, and other factors, including internal equity and university funding resources.

Internal Classification: Career Track - Support, Job Level - 2

Job Status:
Full time

Job Description:

What We're Looking For

• A proactive communicator who can manage high-volume student inquiries with professionalism
• Someone who thrives on precision and enjoys ensuring data accuracy across multiple systems
• A natural problem-solver comfortable navigating complex registration and payment workflows
• An organized individual who can manage multiple concurrent tasks without losing sight of the details
• Someone with a service-first mindset who takes pride in helping students succeed
• A tech-friendly team member eager to learn new systems and processes
• An individual with experience coordinating across departments to resolve student issues
• Someone who can troubleshoot form and system errors efficiently and clearly
• A dependable contributor who understands the importance of documentation and process tracking
• A collaborator who enjoys working closely with finance, operations, and academic support teams

What You'll Be Doing

• Managing registration events and ensuring accurate setup across TargetX and FormAssembly
• Testing and confirming proper functionality of registration forms and email communications
• Monitoring student payments, following up on issues, and updating payment records
• Coordinating with Finance and IT to verify payment processing and system integrations
• Updating Salesforce and Workday to reflect student status and payment accuracy
• Verifying student enrollments and ensuring accurate course assignments in Workday
• Supporting student access to online courses in Canvas in coordination with academic teams
• Maintaining course rosters and enrollment reports for internal stakeholders
• Providing front-line support via email and phone for Prepaid Program students
• Troubleshooting issues and offering clear guidance on registration and payment processes

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Strong attention to detail and ability to follow established procedures accurately.
• Excellent written and verbal communication skills.
• Comfortable learning and using multiple software systems (training provided).
• Ability to organize and manage multiple responsibilities in a fast-paced environment.
• Commitment to providing excellent service and maintaining a positive student experience.
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Preferred Qualifications

• Experience in higher education or student enrollment operations.
• Familiarity with systems such as Salesforce, TargetX, FormAssembly, Cashnet, Workday, Canvas, or CODA (training provided).
• Interest in process improvement, data accuracy, and supporting diverse learners.

Physical Requirements

• Sitting for periods greater than one hour.
• Use of computer equipment: computer keyboard, mouse, and monitor.
• Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor.
• Ability to communicate effectively with others in person and by phone.
• Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.

At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God's love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.