Job Details

Customer Service Representative – TEKsystems

Senior Level: Entry level
Employment type: Contract to Hire

Job Overview
Customer service representative working in a call center environment. Handles inbound and follow‑up calls, providing answers on prior authorization, general questions, and some confidential information. Delivers great customer service with a high level of attention to detail, accurately entering information. Performance is measured on Quality and Accuracy, ranging from 50–100 calls a day depending on complexity. Utilizes multiple systems and programs to track information and update communication with customers.

Responsibilities

• Handle inbound calls and follow‑up calls.
• Answer calls and questions on prior authorization and general inquiries.
• Maintain confidentiality of certain information.
• Enter information accurately into systems.
• Meet quality standards and achieve accuracy targets.

Qualifications & Skills

• Minimum 1 year of call center experience.
• Minimum 30 WPM typing speed.
• Experience in call center, healthcare, medical, or customer service environments.
• Strong customer‑service skills and attention to detail.

Pay & Benefits

Pay Range: $21.00 – $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Location & Workplace Type

The position is based out of San Diego, CA 92131.
Workplace type: Fully onsite.

Application Deadline

This position is anticipated to close on Nov 20, 2025.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.