Job Details

Overview

We are seeking a highly skilled Customer Service Representative to join our team. You'll be responsible for handling a high volume of inbound and outbound calls, ensuring 100% customer satisfaction. The ideal candidate is a quick thinker, can work well under pressure, and is able to make sound judgment calls while maintaining empathy and professionalism.

Hours

• This is a 10am - 7pm Shift
• Saturday and Sunday required
• You will have 2 weekdays off
• $22-25hr DOE + Bonus Incentives

Key Responsibilities

• Handle a high volume of inbound and outbound calls, booking appointments at a high conversion rate.
• Quickly identify client requests or concerns, providing efficient and effective solutions.
• Use critical thinking to solve problems, making sound decisions to ensure client satisfaction.
• Show empathy and take full ownership of each client's experience.
• Address service cancellation requests, persuading clients to retain memberships or appointments.
• Accurately record detailed client interactions and actions taken.
• Meet productivity goals while maintaining high call quality and following call flows and scripts.
• Work independently, completing tasks without requiring follow-up.
• Perform other duties as assigned.

Skills & Qualifications

• Experience handling a high volume of calls in a fast-paced environment.
• 2-3 years of diverse call center experience.
• Sales experience is preferred.
• Exceptional phone and interpersonal communication skills.
• Handle incoming client escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items and communications are fulfilled.
• Strong judgment to make sound business decisions and resolve issues calmly and diplomatically.
• Ability to type at least 40 WPM while communicating effectively on the phone.
• Ability to work independently and efficiently.
• Familiarity with ServiceTitan is a plus.

What We Offer

• Competitive Pay – Hourly wages plus performance-based bonuses.
• Comprehensive Benefits – Health, dental, and vision insurance.
• Growth Opportunities – Career development programs and advancement potential.
• Workplace Perks – Employee appreciation events, incentives, and discounts.
• Supportive Team Culture – Join a company that values collaboration and employee success.

Physical Demands

• Regularly required to sit, type, and use hands for handling tasks.
• Frequent speaking and listening for communication with clients and team members.
• Occasionally required to stand, walk, or stoop, and may need to lift up to 25 lbs.

Equal Opportunity – We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, sex, religion, national origin, disability, or any other protected characteristic. We will consider all qualified applicants for employment in accordance with applicable laws.