Job Details

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. FHCSD has grown into one of the largest community health systems in the country, with over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Overview

Responsibilities

• Effectively manage the patient check-in and check-out process from start to finish, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash.
• Ensure patient information is entered into the Electronic Health Record accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services.
• Contact patients to schedule appointments and provide reminder/recall notifications.
• Respond to customer billing and payment inquiries as needed; escalate billing issues as necessary.
• Demonstrate a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs with leadership involvement when resolving concerns.
• Perform general clerical duties, such as scanning information, tracking data, and receiving/sorting correspondence and packages accurately and efficiently.
• Perform other duties as assigned.

Requirements

• High School diploma or GED equivalent required.
• Or equivalent combination of education and experience that provides the skills to perform the essential job duties and meets any state or federal certification requirements.
• Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.
• Travel between sites and other locations is occasionally required. Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance. Acceptable driving record required. California law may require new residents to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy. Reasonable accommodation may be provided on a case-by-case basis.

Experience / Specialized Skills (including Language)

• 1 - 3 years of experience related to administrative/clerical support or customer service.
• Experience in a healthcare environment preferred.
• Ability to multi-task, be flexible, ensure accuracy, and adapt to changing priorities in a fast-paced, high-workload environment.
• Ability to work both in a team-based environment and independently.
• Sound computer literacy to enter information, manage and schedule appointments, and access electronic medical record information.
• Knowledge of cashiering functions with the ability to record payments and cash received.
• Good written and verbal communication skills with the ability to interact with a diverse patient base.
• Basic understanding of medical terminology and procedures preferred.
• Ability to maintain confidentiality and listen well to patients and medical professionals.
• Bilingual in English/Spanish preferred.
• Flexibility in recognizing and responding to changing priorities and situations.

Rewards

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits. $23.00 - $27.49

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors, we consider internal equity of our current team members as part of any final offer. The range above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical to allow for future salary growth. We offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub).