Job Details

Hours

Shift Start Time: 7 AM

Shift End Time: 3:30 PM

AWS Hours Requirement: 8/40 - 8 Hour Shift

Weekend Requirements: No Weekends

On-Call Required: No

Hourly Pay Range (Minimum - Midpoint - Maximum): $53.570 - $69.120 - $77.410

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

Recruitment Process Note

As part of our recruitment process, you may receive communication from Dawn, our virtual recruiting assistant. Dawn is designed to support scheduling for screening calls and interviews, helping to ensure a smooth and timely experience. Please be assured that all candidate evaluations and hiring decisions are made by our recruitment and hiring teams.

What You Will Do

Provide ongoing training and support to physicians, nurses, and ancillary staff in their use of EHR and other clinical applications. Coordinate purposeful, daily communication and problem resolution to the clinical end‑user of the clinical information systems.

Required Qualifications

• Bachelor's Degree in a clinical or process re‑design field such as Management Engineering, Nursing, Allied Health, Business Administration, Health Care Administration or Education Course development.
• 5 Years experience in a health system with process analysis, work re‑design activities, clinical applications and Health Information Management.

Preferred Qualifications

• Healthcare experience in California.
• Experience in a classroom setting using multiple learning modalities for multi‑ethnic adult learners.
• California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians.
• California Registered Nurse (RN) - CA Board of Registered Nursing.

Essential Functions

• Communication
  Collect weekly feedback on overall computing needs allowing Information Systems to respond quickly to client's concerns as assigned by Clinical Informaticist.
  Expand scope of program to include EHR communication, feedback collection and training requirements as assigned by Clinical Informaticist.
  Continue to support the physician communication and preparation for scheduled computer maintenance as assigned by the Clinical Informaticist.
  Listen to and seek ideas and opinions from others.
  Use communication strategies that result in achievement of intended outcomes.
  Ensure timely, collaborative interactions and relationships with internal and external clients which results in positive interactions.
  Use a variety of mediums to communicate with targeted clients and other stakeholders e.g., newsletters, posters, email, internet and intranet, as assigned by the Clinical Informaticist.
  Utilize steps of the conflict management process and Crucial Conversations to resolve identified conflicts.
  Meet with leader on a regular basis.
• Leadership
  Facilitate change process as a change agent in support of hospital campus goals.
  Contribute to promoting best education and clinical practice integration across system through consultation and committee work with appropriate resource personnel.
  Contribute to identification of cost‑reducing and/or revenue‑enhancing opportunities.
  Advocate for organization and physicians as it relates to identified opportunities for change, improvement, and goal achievement.
  Provide direction to staff regarding work performance and business operations.
  Mentor junior staff.
  Demonstrate content expertise regarding applications and business operations by supporting client and receiving satisfactory customer feedback.
  Manage client expectations and priorities through effective communication and interaction.
  Resolve conflicts with client expectations and department issues.
  Propose and implement creative solutions to problems.
  Manage interactions with clients to ensure understanding, agreement and attainment of project goals. Communicate completion dates and delays proactively.
• Problem Resolution
  Analyze and implement effective client workflow support.
  Translate business requirements into system solutions that meet project requirements using sound knowledge of business, strategic, and IS strategies.
  Perform a thorough problem analysis using sound judgment, initiative, and own discretion.
  Analyze user needs/requirements through a variety of appropriate methods such as on‑site visits, review of department policies/procedures, review of system capabilities, ensuring attainment of optimal functionality and user satisfaction.
  Identify root cause and determine remedies for problems.
  Identify and communicate options and proposed solutions.
  Develop a comprehensive analysis of pros/cons and implications of proposed solutions.
  Demonstrate strategic and forward thinking by conducting thorough analyses of downstream and upstream impact of issues and proposed solutions.
  Seek out required data for problem analysis and resolution.
  Use effective interviewing skills to elicit client requirements.
• Professional Responsibilities
  Maintain and build knowledge base related to education, training techniques, and IS through professional literature, networking, and attending appropriate workshops.
• Quality Improvement
  Identify and report quality improvement needs, have knowledge of quality data results and participate in quality action planning as it relates to IS training and education related to the clients as assigned by the Clinical Informaticist.
  Participate on interdisciplinary team to implement and evaluate related performance improvement projects as assigned by the Clinical Informaticist.
  Support the collection of data to evaluate effectiveness of training and education.
  Assist in planning and preparation for meeting regulatory requirements as assigned by the Clinical Informaticist.
• Training
  Maintain awareness of upcoming and ongoing IS initiatives affecting the client by actively participating in appropriate committees, meetings and other activities.
  Assess client's knowledge base, skill and comfort with using computer supported processes.
  Assist in developing, implementing, and evaluating formal training programs to address assessed needs and introduce new computer supported processes.
  Plan for and utilize opportunities to provide one‑to‑one support and education at the point of use for the client.
  Assist in developing materials to support education initiatives.
  Train new physicians in system functions and operations in order to maximize user effectiveness and utilization of systems.
  Provide explanation of how the training impacts workflows or how workflows will need to change to make best use of the technology.
  Train and support clients utilizing the methodology appropriate for adult learners.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.