Job Details

Overview

Responsible for executing field action remediation to include deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities. Requires experience working with customers. Maintains accurate records and documentation on service tickets. Completes service documentation as required. Interface and work closely with advanced support specialists as required. Three to five years of service experience in the troubleshooting and repair of electronic systems, preferred.

Job Overview

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. This role requires deep technical skills, excellent customer service abilities, and meticulous documentation practices in an FDA-regulated environment.

Duration of Employment

This position has a three-year duration, with an anticipated end date of Sept 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will conclude at that time.

Key Responsibilities

• Complete field action remediation through remote software/firmware deployment
• Configure devices in RSS and perform other remote remediation activities
• Maintain accurate records and complete service documentation for all tickets
• Collaborate with advanced support specialists as needed
• Build effective working relationships across functions and locations
• Deliver high-quality work while adhering to strict quality standards
• Communicate effectively with customers, building rapport and addressing their needs
• Maintain reporting tools and metric tracking systems with current data
• Develop and update process documentation
• Identify workflow improvements and eliminate non-value-added tasks
• Assist in developing processes and procedures to support department strategies
• Help draft knowledge articles and job aids
• Potentially assist in training peers

Professional Attributes

• Self-awareness and emotional intelligence in workplace interactions
• Adaptability in diverse environments
• Self-starter with curiosity and initiative
• Problem solver comfortable working in a dynamic, fast paced environment
• Commitment to broadening skills and supporting organizational capabilities
• Ability to follow procedures in an FDA-regulated environment

Required Qualifications

• High School Diploma (minimum education requirement)
• 2-3 years of proven applied experience
• Computer Science, Technology, Healthcare-related education or equivalent work experience
• Proficiency in English (reading, writing, speaking)
• Deep technical orientation with experience deploying proprietary and standard applications
• Experience with Windows operating systems, Active Directory, and domain security
• Analytical skills for logical troubleshooting of technical problems
• Ability to work independently, manage multiple tasks, and prioritize effectively
• Problem solver comfortable working in a dynamic, fast paced environment
• Diligent with thorough follow-up capabilities
• Goal and action-oriented mentality
• Candidates should be comfortable working remotely between 10pm and 6am local time. Minimal weekend/holiday work when necessary.

Preferred Qualifications

• 3-5 years of service experience in troubleshooting and repair of electronic systems
• Knowledge of cloud computing, SQL, Windows-Unix/Linux environments
• Experience with remote access tools and SQL scripting
• Experience working in FDA-regulated environments

Additional Information

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon proof of full vaccination against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To learn more about BD visit the BD Careers site: bd.com/careers

Equal Opportunity

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Salary and Location

Primary Work Location: USA CA - San Diego Bldg A&B

Work Shift: US BD 3rd Shift 10pm-6am (United States of America)

Salary information: $33.80 - $55.70 USD per hour