Job Details

Position Title: Safety Ambassador

Location: Safe Sleeping Shelter (Balboa Park - O Lot)

Employment type: Full-time, Non‑exempt (hourly) plus benefits

Salary: $27.93/hour

Schedules Available: Tuesday - Saturday (Sunday/Monday off)

Shift Available: 3rd shift – 7:00 PM – 3:30 AM (Wednesday: 10:30 PM – 7:00 AM)

Position Summary

Under the direction of the Director of Client Services, the Safety Ambassador will act as a liaison for safety needs, becoming the eyes and ears for the site and residents. Safety Ambassadors will actively patrol the site on foot, respond to service requests from staff, and work directly with emergency responders, service providers, and local law enforcement daily. They will also engage the community positively, providing exemplary customer service to visitors and residents.

Essential Job Functions & Duties

• Provide customer‑service assistance to residents, staff, guests, and other patrons navigating the site
• Actively patrol the site regularly, establishing order and presence throughout the community
• Check in daily with residents and staff
• Compose, maintain, and present detailed reports of incidents and accidents, noting damages, theft, or any other irregular activity
• Investigate and report suspicious activities related to violations of community standards
• Create BOLO reports as needed for each site
• Assist operations coordinators with securing areas for maintenance duties during special projects
• Act as an escort for employees, residents, and visitors in need
• Clean, maintain, and operate issued equipment, including phones and radios
• Compile daily statistics using work logs, recording service requests and incidents
• Complete quarterly training and field training under the direction of the Director of Client Services
• Perform quality assurance duties as directed
• Real‑time reporting and submission of incident reports, employee and vehicle accidents, and emergency responses
• Provide coordinated outreach services with the Outreach team and refer 211 informational packets to those in need
• Report any trip hazards, day burners, lights out, unattended property, or other City of San Diego correspondence via proper channels

Administrative Tasks

• Adhere to all local, state, federal guidelines and laws (e.g., HIPAA, OSHA, FLSA, traffic laws)
• Adhere to all DSDP policies and procedures
• Answer all calls and radio communications politely and professionally
• Use company telephone for data collection and time‑card features (Paylocity)

Required Qualifications, Skills, and Abilities

• High School Diploma or GED
• 3+ years' experience in the security field, Guard Card certified
• Valid U.S. Driver's License
• Valid CA Guard Card; current CPR/First Aid certification required
• Demonstrated experience or understanding of homeless community issues
• Ability to work varied hours, including weekends and holidays
• Outstanding customer‑service skills, in person and electronically (radio/phone)
• Hospitality experience a plus
• Strong verbal communication and listening skills
• Ability to speak, read, and write in English; bilingual or multilingual a plus
• Knowledge of legal guidelines for area security and public safety

Pre‑employment Requirements

• Criminal background check
• Pre‑employment drug screening
• Motor vehicle report
• Pre‑employment physical
• Reference check

Core Attributes

• Team player
• Flexible
• Attention to detail
• Outstanding customer service
• Professional and polished appearance

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. DSDP's nearly 300 members represent a variety of business sectors, and the organization manages several special districts and charitable foundations, including the Clean & Safe district and the Downtown San Diego Partnership Foundation's unsheltered outreach program.

Our Values

• Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions that add value for our stakeholders.
• Be fun and open‑minded with a quirky sense of creativity: We celebrate collective achievements and embrace multiple perspectives in problem‑solving.
• Pursue growth and learning: We invest in our people to build skills and perspectives that enrich our work.
• Build honest relationships and communication: We believe honesty builds trustful relationships.
• Nurture a safe work environment: We prioritize safety over competing goals to protect people and the environment.
• Inclusiveness and diversity: We honor the unique stories and perspectives of every individual, amplifying voices and fostering a safe, inclusive environment.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we attract and empower diversity throughout our workplace and communities. We value and celebrate the whole person and the lived experience that makes each of us unique. We foster a safe environment internally and externally, encouraging all voices to be heard and amplified as needed. We believe that embracing differences leads to better decisions and outcomes, advancing the prosperity of Downtown San Diego.

DSDP is an Equal Opportunity Employer.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Other, Information Technology, and Management
• Industry: Non‑profit Organizations