Job Details

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About PracticeTek

At PracticeTek, we don't do ordinary – we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high‑energy, high‑impact, and 100% human.

We're on a mission to revolutionize healthcare practices effortlessly and live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail‑healthcare tech providers in North America, offering everything a practitioner would need – from pre‑encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

What You'll Do

We are seeking a skilled Systems Administrator to join our Engineering department at PracticeTek. In this role, you will play a critical part in maintaining and optimizing the infrastructure that powers our SaaS platform for thousands of healthcare providers. You'll ensure reliability, security, and compliance while collaborating with cross‑functional teams to support innovation and scalability across the organization.

• Support the internal workforce by managing and maintaining Microsoft systems and tools, including Microsoft 365, Teams, and Azure AD, ensuring seamless collaboration and productivity.
• Automate routine workflows and administrative processes to improve system efficiency and reduce manual intervention.
• Partner with external technology vendors and service providers to ensure smooth integration, support, and performance of business‑critical systems.
• Manage, monitor, and maintain cloud‑based infrastructure (AWS/Azure/GCP) to ensure high availability, performance, and security.
• Implement and maintain system observability, monitoring, and alerting tools to ensure proactive issue detection and resolution.
• Oversee user access, identity management, and compliance with regulatory standards including HIPAA and PCI.
• Collaborate with Engineering, Product, and Security teams to support new initiatives and deployments.
• Maintain system backups, disaster recovery procedures, and incident response readiness.
• Ensure cost‑efficient infrastructure usage by monitoring and optimizing resource utilization.
• Troubleshoot system and network issues, escalating when necessary to minimize downtime.
• Contribute to PracticeTek's cybersecurity posture by implementing security best practices, monitoring potential threats, and participating in security audits and remediation efforts.

How Success is Measured

• Managing, monitoring, and maintaining cloud‑based infrastructure to ensure high availability, performance, and security.
• Implementing and maintaining system observability and alerting tools for proactive issue detection.
• Ensuring compliance with regulatory standards including HIPAA, PCI, and SOC2.
• Providing reliable support for new initiatives, deployments, and integrations.
• Maintaining system backups, disaster recovery, and incident response readiness.
• Optimizing resource utilization for cost efficiency.
• Resolving system and network issues with minimal downtime.
• Improving cybersecurity posture through best practices and audit participation.

What You Bring

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 3+ years of experience as a Systems Administrator or similar role in a cloud‑based environment.
• Hands‑on expertise with cloud platforms (AWS, Azure, or GCP).
• Strong knowledge of Linux/Windows server administration, networking, and security best practices.
• Experience with monitoring, logging, and observability tools (e.g., Datadog, Prometheus, CloudWatch).
• Experience responding to SOC alerts, Microsoft Defender incidents, and using SIEM tooling.
• Familiarity with compliance requirements (HIPAA, PCI, SOC2) and implementation of security controls.
• Strong problem‑solving skills with the ability to prioritize and work under pressure.
• Excellent communication and collaboration skills.

Ready to Join?

If you're excited to bring your ideas, energy, and expertise to a team that's shaping the future of healthcare, we can't wait to hear from you. Apply today and let's make healthcare simpler, smarter, and better together.

The Fine Print (That Really Matters)

For this position, the expected base salary range is $85,000–$100,000. The role is eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may include additional compensation such as bonuses or equity. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to any protected characteristic under applicable law. This job description is not a contract of employment and does not alter the at‑will relationship between PracticeTek and its employees.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology