Job Details

Super Human Client Support Specialist Job Summary

The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients' needs are met.

Super Human Client Support Specialist Duties and Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot technical issues and provide solutions
• Follow up with customers to ensure their issues are resolved
• Document customer interactions and maintain accurate records
• Provide feedback to management on customer service trends
• Assist with sales inquiries and order processing

• High School Diploma or equivalent
• Previous experience in customer service or technical support
• Excellent interpersonal and problem-solving skills
• Strong verbal and written communication skills
• Able to multitask and prioritize efficiently
• Knowledge of Microsoft Office products and CRM software