Job Details

Job Type

Full-time

Description

SUMMARY

The Turndown attendant is responsible for the cleanliness of the guest rooms (interior and exterior including guest patios, entrance areas and kitchens). Turndown shifts are the afternoon shifts into evening. Other responsibilities include deep cleaning and performing special projects. Turn down attendants contribute to the resorts commitment to high quality guest service and teamwork.

ESSENTIAL FUNCTIONS

1. Responds promptly to requests from guests and other departments
2. Fills carts with supplies and transports carts to assigned areas
3. Picks up work assignments from the Housekeeping Department and reviews any questions. Swipes ID card in/out and keys.
4. Enters guest rooms following procedures for gaining access and ensuring vacancy before entering
5. Replaces guest amenities and supplies in rooms
6. Replaces dirty linen and terry with clean items
7. Makes beds and folds terry
8. Cleans bathrooms
9. Cleans kitchens with Rancho Valencia resort guidelines and standards
10. Removes trash, dirty linen, and room service items
11. Checks that all appliances are present and working in the room
12. Straightens desk items, furniture and appliances
13. Dusts, polishes, and removes marks from walls and furnishings
14. Vacuums carpets and performs floor care duties
15. Follows Rancho Valencia Resort stay over service guidelines
16. Cleans mirrors, windows, high and low dusting
17. Follows all OSHA and MSDS rules and regulations
18. Follows all company safety and security policies and procedures
19. Reports accidents, injuries and unsafe work environment to your manager/supervisor
20. Follows all resort policies and procedures, ensures uniform and personal appearance is clean and professional
21. Develops and maintains positive working relationships with others
22. Supports team to reach common goals
23. Ensures adherence to quality, expectations and standards
24. Identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
25. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance
26. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements
27. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
28. Performs other duties as directed, developed or assigned by Supervisors

1. Prior housekeeping experience required, preferably in a resort or related field
2. Must have schedule flexibility, PM and sometime AM shifts, weekends and holidays
3. Ability to learn quickly and work in a fast paced position
4. Must be able to multi-task
5. Able to lift, pull and push a minimum of 25 pounds without assistance
6. Able to stand for long periods of time and move moderate distances throughout shift
7. Ability to communicate in English with vendors, guests and staff to their understanding.

1. Prior Five Diamond Resort experience
2. Dynamic and personable

1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
2. Ability to focus attention to details.
3. Ability to maintain confidentiality of Hotel guests and pertinent hotel information.
4. Ability to ensure security of guest room access and Hotel property.
5. Ability to prioritize, organize and follow through.
6. Ability to resolve problems using good judgment

1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
2. Constant need to perform the following physical activities: grasping, turning, finger dexterity.
3. Occasional need to stand for long periods of time.
4. Lifting/carrying up to 25 lbs. frequently and 30 lbs. occasionally.
5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
6. Hearing requirements: constant need to speak on the telephone and/or two-way radio, responds to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.