Job Details

Front Desk Agent II performs all duties of Agent I with added responsibilities such as handling VIP guests, resolving complex issues, and mentoring new team members. This role ensures elevated service levels and smooth daily operations.

Responsibilities:

• Handle escalated guest concerns professionally and efficiently
• Perform check-ins/outs with accuracy and hospitality
• Assist with training and onboarding of new agents
• Serve as a liaison for VIP and returning guests to ensure satisfaction
• Monitor room availability and coordinate with housekeeping for early arrivals
• Support supervisors in daily tasks and team communication

Qualifications:

• 1-2 years of hotel front desk experience required
• Strong knowledge of hotel operations and reservation systems
• Demonstrated leadership qualities and problem-solving skills
• Excellent communication and multitasking abilities
• Must have strong attention to detail and guest service mindset

Physical Demands:

• Must be able to stand for extended periods (up to 8 hours)
• Must be able to lift up to 30 lbs occasionally
• Frequent use of hands and fingers for typing and phone handling
• Occasional bending or reaching to retrieve materials

Equal Opportunity Employer
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