Job Details

We are seeking a Receptionist with an outgoing personality and willingness to assist customers with excellent customer service skills. This individual will assist & direct callers and visitors to the dealership, maintain scheduling of staff and facilities, support dealership staff in varying capacities as assigned.At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.Employees in this position will be paid a base hourly wage of $18.00 - $20/hrBenefits

• Medical, Dental & Vision
• Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives
• Family Owned & Operated
• Health & Wellness
• Flexible Work Schedule
• Discounts on Products & Services
• Direct Deposit

Responsibilities

• Provide excellent customer service to internal and external customers at all times
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Maintain up-to-date knowledge of departmental functions & staff sufficient to effectively assist callers & visitors
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Prepare memos, correspondence, reports and other documents
• Provide support to & cross train in other business office positions
• Promote an understanding of and strong commitment to client satisfaction & to the Mossy team
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Exceptional phone etiquette skills & enjoy working with people
• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance & punctual
• Great attitude & high energy personality
• High school diploma or equivalent

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.