Job Details

Spanish Call Center Representative

Are you passionate about making a difference in your community while using your bilingual skills? Our client, a respected nonprofit organization in San Diego, is seeking a Spanish Call Center Representative to join their mission-driven team. This position offers the opportunity to provide essential support and resources to individuals and families across the local community.

Responsibilities:

• Handle inbound and outbound calls, providing compassionate assistance to callers in both English and Spanish.
• Listen actively to understand caller needs, answer questions, and deliver accurate information regarding community services and programs.
• Document calls and update client information in the organization's database.
• Collaborate with team members to support outreach initiatives and improve overall service delivery.
• Maintain a professional, empathetic demeanor while assisting individuals from diverse backgrounds.
• Adhere to confidentiality and nonprofit compliance standards at all times.

Requirements:

• Fluent in both Spanish and English (verbal and written).
• Previous experience in a call center, customer service, or related environment required.
• Excellent communication and active listening skills.
• Ability to navigate multiple systems and handle sensitive information discreetly.
• A passion for community service and nonprofit work.
• High school diploma or equivalent; additional education is a plus.