Job Details

Hotel Slot Specialist

Job Category: SLOTS

Requisition Number: HOTEL003410

Posted: December 9, 2025

Full-Time

On-site

Location: Jamul Casino, Jamul, CA 91935, USA

Job Details

Description

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer service to all guests and team members.
• Accurately cash tickets and break bills for Signature Club Guests.
• Maintain clear and open communications with guests and managers/supervisors.
• Be knowledgeable of players' club and encourage guest participation.
• Respond to machine tilts, malfunctions and determine if maintenance is needed.
• Perform complex maintenance/repairs on slot machines.
• Accurately logs machine outages for Technical Leads
• Fill ticket printers and stock ticket paper.
• Respond to machines with jackpot and determine if jackpot is valid.
• Work to build relationships with existing guests and work to foster relationships with new guests.
• Knowledgeable of slot machine payouts and basic functions of slot machines.
• Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.
• Count and verify wallet
• Participate in and promote marketing events.
• Ability to use two-way radios and always maintain professional radio etiquette.
• Meet departmental and company policy of uniform, appearance and grooming requirements.
• Meet attendance guidelines.
• Maintain cleanliness and organization of assigned work areas.
• Perform all job duties in a safe and responsible manner.
• Proactively serve non-alcoholic beverages to customers.
• Notify your supervisor if you need assistance, require additional help, or observe suspicious activity.
• Assists with Slot Projects and EGM Moves
• Attend all departmental and company training programs or meetings as directed.
• Must adhere to regulatory, department and company policies.
• Other tasks and responsibilities as assigned.

Requirements:

• High school diploma or equivalent
• Must be proficient in Microsoft applications.
• Excellent written/verbal communication skills.
• Excellent customer service skills.
• Able to handle multiple tasks, flexible and positive when adjusting to change.
• Ability to use small electronic hand-held device to retrieve work assignments.
• Attention to detail and follow-through.
• Must be able to acquire and maintain appropriate gaming license.

Certifications:

• Ability to earn and maintain Gaming License.
• Valid Driver's license.

Physical Demands:

• The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The team member frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• Speech is sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
• Sufficient strength to exert up to 40 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
• Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.
• Ability to read and communicate verbally in English. Written communication skills in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.